Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Marcellena Shamley

Marcellena Shamley

Pewaukee,WI

Summary

Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 25 years of experience. Market-savvy and performance-driven with motivational leadership style focused on maximizing team contributions and performance.

Overview

17
17
years of professional experience

Work History

Keyholder Manager

Claires Stores Inc
04.2019 - Current
  • Accepted and processed customer returns.
  • Opened inventory boxes and restocked shelves.
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Trained and mentored new employees.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Processed cash, credit, debit, and check payments.
  • Kept store clean and organized to provide shoppers with pleasant experience.
  • Trained team members in successful strategies to meet operational and sales targets.

Store Manager's Assistant

Roxy
02.2010 - 03.2019
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Head Customer Service Manager

Krogers Grocery Store
09.2006 - 01.2010
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Education

Ceritificate Of Completion - Paralegal

Blackstone Career Institute
Allentown, PA
07.2020

Associate of Arts - Business Administration And Management

Pepperdine University
Malibu, CA
06.2010

Skills

  • Guided Tours
  • Purchasing Coordination
  • Microsoft Word
  • Retail Security
  • Superior Work Ethic
  • Departmental Procedures
  • Managing Cash Register
  • Thorough Knowledge of Product
  • Financial Recordkeeping
  • Recruitment and Training
  • Multitasking Strengths
  • Adaptable to Changing Demands

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Keyholder Manager

Claires Stores Inc
04.2019 - Current

Store Manager's Assistant

Roxy
02.2010 - 03.2019

Head Customer Service Manager

Krogers Grocery Store
09.2006 - 01.2010

Ceritificate Of Completion - Paralegal

Blackstone Career Institute

Associate of Arts - Business Administration And Management

Pepperdine University

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Marcellena Shamley