Marcellene Landry
San Antonio,TX
Summary
Seasoned Educator, Project Manager, Public Speaker and Customer Service Provider, offering years of experience in leadership positions as well as collaborative projects. Focused on building and enhancing relationships through strong communication skills and meeting service needs by maintaining quality through organization and attention to detail. Desire growth-oriented position in dynamic, fast-paced environment.
Overview
27
27
years of professional experience
Work History
Educational Director
MOEDIM Homeschool Co-op
09.2012 - Current
- Evaluated and developed engaging curriculum materials, resulting in increased student interest and understanding of subject matter.
- Spearheaded initiatives to integrate technology into learning experiences, fostering a dynamic and interactive learning environment during COVID-19
- Managed budget allocations, ensuring efficient use of resources for optimal educational outcomes.
- Evaluated programs and monitored implementation to achieve objectives.
- Supervised 6-10 instructors per year, including lessons and lesson plans in order to assess quality of education and assistance offered to students.
- Served as a mentor for 3-5 new teachers per year, sharing best practices and providing guidance on classroom management techniques and lesson planning.
- Managed classroom effectively to maximize instructional time, ensuring optimal learning environment for all students.
- Viewed as a leader within the school community by consistently demonstrating professionalism in all aspects of the role – from building relationships to communicating with colleagues and parent/teachers.
Operations Manager
Precision Promotions
08.2020 - 12.2023
- Managed purchasing, inventory, sales, marketing and supply chain operations to achieve timely, efficient delivery of goods and services.
- Supervised budgets effectively, consistently delivering projects on-time and within financial constraints.
- Analyzed and reported on key performance metrics to senior management.
- Increased profit by streamlining operations and acquiring new technologies to improve product quality
- Developed and maintained strong relationships with vendors, resulting in better pricing and improved service quality.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Handled problematic customers and clients to maintain excellent customer service.
Owner
Legacy Educational Systems
06.2002 - 08.2012
- Prepared bank deposits and handled business sales, inventory purchasing, returns, and transaction reports.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers, increase sales and profit margins.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service and needs based solutions.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Trained and motivated team members to perform required business functions.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Engaged audiences as a guest speaker/trainer, incorporating storytelling and real-life experiences into presentations.
- Participated in panel discussions as a subject matter expert, contributing valuable insights on relevant topics.
Insurance Specialist
USAA
09.1997 - 05.2002
- Provided exceptional customer service, resolving complex issues and maintaining high levels of client satisfaction.
- Identified cross-selling opportunities within existing client base, maximizing revenue potential.
- Stayed current on industry trends and regulatory changes to provide informed advice to clients and colleagues alike.
- Trained junior agents on industry best practices to improve overall team performance and productivity.
- Enhanced customer satisfaction by addressing their insurance needs and providing tailored solutions.
- Mentored new hires on sales techniques and product knowledge to ensure their success within the company.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Cross-sold insurance products to existing clients to reach sales targets.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Analyzed customer needs to provide customized insurance solutions.
- Analyzed risk factors to recommend appropriate coverage levels.
- Monitored customer feedback and identified areas of improvement.
- Assisted clients in navigating complicated claim situations, ultimately leading to satisfactory settlements.
Education
Bachelor of Arts - Multidisciplinary Studies
The University of Texas At San Antonio
San Antonio, TX05.2025
Associate of Arts - Psychology
San Antonio College
San Antonio, TX05.2024
Skills
- Attention to Detail
- Relationship Building
- Public Speaking
- Project Management
- Presentation Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Complaint resolution
Timeline
Operations Manager
Precision Promotions
08.2020 - 12.2023
Educational Director
MOEDIM Homeschool Co-op
09.2012 - Current
Owner
Legacy Educational Systems
06.2002 - 08.2012
Insurance Specialist
USAA
09.1997 - 05.2002
Bachelor of Arts - Multidisciplinary Studies
The University of Texas At San Antonio
Associate of Arts - Psychology
San Antonio College