Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marcellia Haggard

Bartow

Summary

Dynamic Medical Assistant with leadership experience at Lakeland Regional Health, skilled in HIPAA compliance and patient education. Proven ability to enhance office operations and foster team collaboration. Recognized for exceptional problem-solving and multitasking skills, ensuring high-quality patient care and satisfaction in fast-paced environments. First aid and CPR certified. I am looking into furthering my career and growing further into Management.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Medical Assistant/Supervisor

Lakeland Regional Health
01.2012 - Current
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
  • Followed safety protocols and precautions for safe and hazard-free work environment.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Identified issues, analyzed information and provided solutions to problems.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Worked effectively in fast-paced environments.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Completed EKGs and other tests based on patient presentation in office.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Oriented and trained new staff on proper procedures and policies.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Gave injections of all kinds to children and adults of all ages.
  • Performed multiple POC testing.

Medical Assistant/Receptionist

Kids First Pediatrics
02.2009 - 01.2012
  • Checked patient insurance, demographic, and health history to keep information current.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Supported office staff and operational requirements with administrative tasks.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Gave immunizations to children from Birth to 18.
  • Utilized Florida shots and kept inventory of VFC immunizations.

Carhop/Assistant Manager

Sonic Drive Inn
2006 - 2009
  • Answered guest questions and promoted special products.
  • Balanced orders on trays weighing over [Number] lbs and delivered them to cars.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Operated headset communication system to take orders quickly and accurately from customers.
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Cleaned and sanitized work areas and equipment to promote compliance with health and safety regulations.
  • Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
  • Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Backed up servers by setting up trays and completing some food deliveries.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

Education

Medical Assistant - Medical Assitant

Florida Career Institute
Mulberry, FL
07-2008

GED -

Bartow Adult School
Bartow, FL.
05-2007

Skills

  • Team building and motivation
  • HIPAA compliance
  • Infection control protocols
  • Insurance verification
  • Patient education and counseling
  • Medical office administration
  • Medical procedure assistance
  • Multitasking and prioritization
  • First aid and CPR certified
  • Staff training and development
  • Conflict resolution
  • Strong leadership

Certification

  • RMA - Registered Medical Assistant

Timeline

Medical Assistant/Supervisor

Lakeland Regional Health
01.2012 - Current

Medical Assistant/Receptionist

Kids First Pediatrics
02.2009 - 01.2012

Carhop/Assistant Manager

Sonic Drive Inn
2006 - 2009

Medical Assistant - Medical Assitant

Florida Career Institute

GED -

Bartow Adult School

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