Marcellina Luera
Jenks,OK
Summary
In the many years I have had various job titles. I am able to handle any task thrown at me. I am great with time management and meeting deadlines. I can work with computers and any excel program, I have attended workshops for customer service and had training in medical terminology and HIPPA compliance. I am outgoing and hardworking. I can maintain a orderly and neat work area at all times. I offer superb customer service skills and I am always ready for the task at hand.
Overview
22
22
years of professional experience
Work History
Merchandiser
Acosta Sales & Marketing
03.2024 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
- Verified products appeared at correct locations in proper quantities.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
Bartender
Moose Lodge
02.2013 - 12.2013
- I enjoyed my time at the Moose Lodge
- I met a very wide variety of people
- It was mostly elderly people and veterans
- My job duties were cleaning all glasses, utensils and bar equipment
- Making sure all sink water was at proper temperatures, that the ice sink was cleaned
- I also had to make sure the bar was completely stocked with beer, liquor, soda, juice, napkins, straws, ice and that fresh coffee was always brewed
- At the beginning of each shift I would do a cash register balance and at the end of the shift balance the receipts to match my cash received for my shift
- I would also collect money for new membership and renewal memberships
- I was responsible for every person that entered my bar
- I made sure no one was over intoxicated and always made sure my patrons had a designated driver or I would call a taxi
- If I worked a closing shift I would wipe down all bar equipment, tables and counter tops
- I would make sure that the bar was presentable for the next shift and turn off lights and set the alarm.
Book keeper, Cook, Receptionist
Best Backyard Party
08.2009 - 07.2013
- I would answer phone calls to book parties, give clients estimated quotes and send out emails with contracts to future clients
- Another duty that I had was handling the financial statements
- I would record inventory, collect all income to deposit, record all income, enter all invoices from our vendors and ensure all accounts were balanced
- I was also a cook
- I would arrive at our clients house, do a full set up of a food tent, grill and a condiment bar
- Then I would cook onsite for the party for two hours
- Once I was done cooking, I would break down our set up and clean up as if we were never there.
Front Office
Children's Primary Care Medical Group
03.2002 - 08.2009
- I was fortunate at a young age to get my start in an office job
- I learned a lot about customer service and working in a medical field
- I also learned a lot about good customer care
- I had to keep cool under pressure and always be kind and courteous even when a patient was not so kind
- My main task while working the front office was to check in patients and check them out
- I would make sure I had all correct information and collect co-pays
- I would need to check each and every patient for update insurance coverage on the computer
- I had to do all this in a timely manner to make sure I would not put the doctors behind schedule
- Another duty that I had was answering the phone
- I would take messages, schedule appointments and transfer phone calls to the appropriate person.
Education
Phlebotomist Technician - Phlebotomy
Vista Adult ROP
High School Diploma - All Areas
Elsinore High School
Skills
- Skilled researcher
- Fast and active learner
- Knowledgeable with computers
- Good with judgment and decision making
- Great with customer and personal service
- Punctual
- Can multitask when needed
- Reliable and punctual
Timeline
Merchandiser
Acosta Sales & Marketing
03.2024 - Current
Bartender
Moose Lodge
02.2013 - 12.2013
Book keeper, Cook, Receptionist
Best Backyard Party
08.2009 - 07.2013
Front Office
Children's Primary Care Medical Group
03.2002 - 08.2009
Phlebotomist Technician - Phlebotomy
Vista Adult ROP
High School Diploma - All Areas
Elsinore High School