Marcellius Lang

• Safely transport students to and from school, ensuring punctuality and adherence to safety regulations.
• Utilize the Zonar system for real-time travel updates, tracking pick-ups and drop-offs, and monitoring student attendance.
• Perform daily vehicle safety inspections, ensuring readiness for all weather conditions.
• Communicate with dispatch and passengers to ensure a safe and positive experience for all students.
• Organized and detail-oriented with a strong work ethic.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.
• Passionate about learning and committed to continual improvement.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Strengthened communication skills through regular interactions with others.

• Agency Building & Leadership:

Built and led a team of 12 agents, providing guidance, training, and motivation to reach personal and team goals. Focused on daily inspiration and mindset-building, fostering a culture of ownership, resilience, and business growth.

• Recruitment & Development:

Actively recruited and developed new agents, striving to expand the team to 100 licensed professionals. Conducted mock client presentations and role-playing exercises to enhance skills in financial planning and customer relationship management.

• Financial Planning & Client Relationship Management:

Worked closely with families to assess financial needs, focusing on creating tailored financial plans that prioritize lifetime income, market volatility protection, and compound growth through index-linked insurance solutions.

• Product Knowledge & Expertise:

Specialized in life insurance products, particularly indexed universal life insurance policies and annuities. Helped clients navigate product choices to maximize their investments' security and growth potential.

• Communication & Presentation Skills:

Created engaging presentations and personalized consultations, effectively communicating complex financial concepts in an approachable way to empower clients and agents alike.

• Safely transported preschool children to and from school using a personal vehicle, ensuring compliance with all safety standards and protocols.
• Utilized the EverDriven app to coordinate routes, track real-time updates, and manage scheduling for pick-ups and drop-offs.
• Performed daily vehicle inspections to ensure safety and readiness for all weather conditions.
• Delivered exceptional care and customer service, building trust with parents and maintaining a calm, positive environment for young passengers.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Strengthened communication skills through regular interactions with others.
• Proved successful working within tight deadlines and a fast-paced environment.
• Worked well in a team setting, providing support and guidance.
• Skilled at working independently and collaboratively in a team environment.
• Managed time efficiently in order to complete all tasks within deadlines.
• Resolved problems, improved operations and provided exceptional service.
• Learned and adapted quickly to new technology and software applications.
• Proven ability to learn quickly and adapt to new situations.
• Worked effectively in fast-paced environments.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Managed collection of outstanding payments for medical services by resolving billing discrepancies, processing invoices, and maintaining accurate financial records.
• Assisted physicians in surgery by setting up and operating laser equipment, ensuring a sterile and safe environment.
• Generated post-operative reports detailing patient treatments, equipment usage, and billing information while adhering to patient privacy laws (HIPAA compliance).
• Worked closely with medical staff to enhance patient safety and well-being during procedures.
• Learned and adapted quickly to new technology and software applications.
• Resolved problems, improved operations and provided exceptional service.
• Organized and detail-oriented with a strong work ethic.
• Proved successful working within tight deadlines and a fast-paced environment.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Passionate about learning and committed to continual improvement.
• Self-motivated, with a strong sense of personal responsibility.
• Worked well in a team setting, providing support and guidance.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Worked flexible hours across night, weekend, and holiday shifts.
• Excellent communication skills, both verbal and written.
• Strengthened communication skills through regular interactions with others.
• Skilled at working independently and collaboratively in a team environment.
• Paid attention to detail while completing assignments.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Provided safe, reliable transportation for individuals with disabilities under the ADA program, ensuring timely and efficient service throughout assigned routes.
• Assisted passengers with boarding, disembarking, and securing mobility aids, including wheelchairs and walkers, with a focus on customer care and accessibility.
• Delivered door-to-door transportation, ensuring passengers reached destinations safely while offering personalized assistance.
• Performed thorough pre-trip and post-trip vehicle inspections to maintain safety and compliance with Pace Bus and ADA regulations.
• Managed trip logs, passenger counts, and incident reports accurately, following dispatch instructions and adjusting routes as needed to address delays or emergencies.
• Communicated effectively with dispatchers, supervisors, and passengers to ensure smooth operations.
• Demonstrated exceptional customer service skills, maintaining a calm, respectful demeanor when addressing passenger needs or unforeseen challenges.