Marcello Barbieri
Liverpool,NY
Summary
I have been directly involved with face to face customers for my entire carrier. I have been in Automotive Tire and Repair Sales for 24 years as well as being a DJ/Host for an entertainment company. I enjoy working with people and excel at making them feel comfortable and welcome.
Overview
31
31
years of professional experience
Work History
Tire Sales Manager
Bridgestone Firestone Retail Services
02.2019 - Current
- Trained and developed team members, assigning, supervising and monitoring workload of each team member to achieve optimal individual development and balance of skills during shifts.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Increased tire sales by implementing targeted marketing strategies and cultivating strong relationships with customers.
- Improved overall customer experience by resolving complaints promptly and professionally.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Disc Jockey, Party Host
Karoke Joes
06.1993 - Current
- Communicated closely with clients to determine music styles best suited for wedding, bar mitzvah or other events.
- Entertained guests with music matching desired genres and tempo.
- Engaged guests at special events by playing fun, lively songs and encouraging dancing.
- Delivered memorable experiences for guests by consistently creating high-energy atmospheres through song selection and crowd interaction techniques.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Automotive Service Advisor
Goodyear Auto Service Center
02.2015 - 02.2019
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Mentored new team members in company policies, procedures, and best practices for delivering exceptional customer service as an Automotive Service Advisor.
- Worked closely with sales team members to identify potential up-sell opportunities or provide support during new vehicle purchases, resulting in increased revenue generation.
- Documented problems and corrective actions to maintain records.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Explained estimates and determined repair timelines to manage customer expectations.
- Operated cash register to record transactions accurately and efficiently.
Automotive Service Writer
Mavis Tire
01.2013 - 02.2015
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Implemented and developed customer service training processes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Increased accuracy of repair orders by thoroughly reviewing vehicle history and ensuring complete documentation.
- Presented different repair options to customers to help each person make appropriate choices.
- Exhibited high energy and professionalism when dealing with clients and staff.
Automotive Service Writer
Pep Boys Auto Parts & Service
08.2000 - 01.2013
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Consulted with customers to assess service requirements and produce accurate orders.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
Education
Associate of Science - Communications
Onondaga Community College
Syracuse, NY06.1995
High School Diploma -
Nottingham High School
Syracuse, NY06.1993
Skills
- Customer Service
- Strong Communication and Interpersonal Skills
- Professional Demeanor
- Inventory Control
- Outgoing Personality
- Estimating
- Complaint Handling
- Product Sales
- Professional telephone demeanor
Timeline
Tire Sales Manager
Bridgestone Firestone Retail Services
02.2019 - Current
Automotive Service Advisor
Goodyear Auto Service Center
02.2015 - 02.2019
Automotive Service Writer
Mavis Tire
01.2013 - 02.2015
Automotive Service Writer
Pep Boys Auto Parts & Service
08.2000 - 01.2013
Disc Jockey, Party Host
Karoke Joes
06.1993 - Current
Associate of Science - Communications
Onondaga Community College
High School Diploma -
Nottingham High School
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