Marcello Barbieri
Liverpool,NY
Summary
I have been directly involved with face to face customers for my entire carrier. I have been in Automotive Tire and Repair Sales for 24 years as well as being a DJ/Host for an entertainment company. I enjoy working with people and excel at making them feel comfortable and welcome.
Overview
31
31
years of professional experience
Work History
Tire Sales Manager
Bridgestone Firestone Retail Services
Dewitt, Liverppol, Clay NY
02.2019 - Current
- Trained and developed team members, assigning, supervising and monitoring workload of each team member to achieve optimal individual development and balance of skills during shifts.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Increased tire sales by implementing targeted marketing strategies and cultivating strong relationships with customers.
- Improved overall customer experience by resolving complaints promptly and professionally.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Disc Jockey, Party Host
Karoke Joes
Syracuse, NY
06.1993 - Current
- Communicated closely with clients to determine music styles best suited for wedding, bar mitzvah or other events.
- Entertained guests with music matching desired genres and tempo.
- Engaged guests at special events by playing fun, lively songs and encouraging dancing.
- Delivered memorable experiences for guests by consistently creating high-energy atmospheres through song selection and crowd interaction techniques.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Automotive Service Advisor
Goodyear Auto Service Center
Mattydale, Cicero, Liverpool, NY
02.2015 - 02.2019
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Mentored new team members in company policies, procedures, and best practices for delivering exceptional customer service as an Automotive Service Advisor.
- Worked closely with sales team members to identify potential up-sell opportunities or provide support during new vehicle purchases, resulting in increased revenue generation.
- Documented problems and corrective actions to maintain records.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Explained estimates and determined repair timelines to manage customer expectations.
- Operated cash register to record transactions accurately and efficiently.
Automotive Service Writer
Mavis Tire
Liverpool, Baldwinsville, NY
01.2013 - 02.2015
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Implemented and developed customer service training processes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Increased accuracy of repair orders by thoroughly reviewing vehicle history and ensuring complete documentation.
- Presented different repair options to customers to help each person make appropriate choices.
- Exhibited high energy and professionalism when dealing with clients and staff.
Automotive Service Writer
Pep Boys Auto Parts & Service
Dewitt, NY
08.2000 - 01.2013
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Consulted with customers to assess service requirements and produce accurate orders.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
Education
Associate of Science - Communications
Onondaga Community College
Syracuse, NY06.1995
High School Diploma -
Nottingham High School
Syracuse, NY06.1993
Skills
- Customer Service
- Strong Communication and Interpersonal Skills
- Professional Demeanor
- Inventory Control
- Outgoing Personality
- Estimating
- Complaint Handling
- Product Sales
- Professional telephone demeanor
Timeline
Tire Sales Manager
Bridgestone Firestone Retail Services
02.2019 - Current
Automotive Service Advisor
Goodyear Auto Service Center
02.2015 - 02.2019
Automotive Service Writer
Mavis Tire
01.2013 - 02.2015
Automotive Service Writer
Pep Boys Auto Parts & Service
08.2000 - 01.2013
Disc Jockey, Party Host
Karoke Joes
06.1993 - Current
Associate of Science - Communications
Onondaga Community College
High School Diploma -
Nottingham High School