Marcello Burrell
Lauderhill,FL
Summary
Accomplished Restaurant Supervisor at Riu Hotel, adept in streamlining order processes and enhancing customer satisfaction. Leveraged strong time management and relationship management skills to boost team performance and foster customer loyalty. Proven track record in maintaining high hygiene standards and improving service delivery, contributing to a significant increase in repeat business.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Hotel Waiter
Jewel Runaway Bay Beach & Golf Resort
Hotel Waiter
Seagardenjamaica
Delivery Rider
Amazon
11.2024 - 02.2025
- Assisted in loading and unloading trucks, ensuring safe transportation of goods.
- Ensured proper handling of packages, preventing damages during transit.
- Provided excellent customer service, addressing inquiries or issues related to deliveries professionally and courteously.
- Enhanced delivery efficiency by optimizing routes and utilizing time-management skills.
Hotel Waiter
Sunset Jamaica Grand
02.2012 - 03.2014
Restaurant Supervisor
Riu Hotel
07.2018 - 01.2023
- Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Enhanced team performance with regular evaluations and constructive feedback.
- Provided ongoing coaching for employees, nurturing professional growth opportunities within the organization.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
Hotel Waiter
Iberostar Hotels & Resorts
09.2015 - 02.2017
Hotel Waiter
Sandals Ochi Beach Resort
02.2016 - 03.2016
Store Clerk
L&Y Supermarket
01.2011 - 04.2011
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
- Performed inventory control, such as counting, and stocking merchandise.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
Education
Waiter Certificate - Waitering
Adams’s Catering And Commercial School
Jamaica 2012
Food And Nutrition
Claude McKay High School
Jamaica 2010
Skills
- Cleanliness
- Order taking
- Social perceptiveness
- Memory retention
- Table setting
- Food presentation
- Professional attitude
- Guest service
- Food safety
- Hygiene standards
- Customer service
- Team player
- Beverage preparation
- Time management
- Food delivery
- Relationship management
- Customer order management
Languages
English
Professional Working
Certification
Waiter Certificate and high school graduation certificate
Timeline
Delivery Rider
Amazon
11.2024 - 02.2025
Restaurant Supervisor
Riu Hotel
07.2018 - 01.2023
Hotel Waiter
Sandals Ochi Beach Resort
02.2016 - 03.2016
Hotel Waiter
Iberostar Hotels & Resorts
09.2015 - 02.2017
Hotel Waiter
Sunset Jamaica Grand
02.2012 - 03.2014
Store Clerk
L&Y Supermarket
01.2011 - 04.2011
Hotel Waiter
Jewel Runaway Bay Beach & Golf Resort
Hotel Waiter
Seagardenjamaica
Waiter Certificate - Waitering
Adams’s Catering And Commercial School
Food And Nutrition
Claude McKay High School
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