Marcello Colonna
Woodbridge
Summary
Driven and customer-focused professional with diverse experience in healthcare, property management, skilled trades, and customer service. Proven ability to build relationships, solve problems, manage multiple priorities, and communicate effectively with clients, customers, and stakeholders. Background includes Medical ICU Clinical Technician, Property Manager, Patient Transporter, and Electrical Apprentice roles, providing a unique blend of technical knowledge, customer engagement, and operational expertise. Seeking to leverage strong interpersonal and technical skills in a Sales role.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Medical ICU Clinical Technician
Yale New Haven Hospital Saint Raphael Campus
New Haven, CT
12.2024 - Current
- Provided direct patient care and support in a high-acuity medical intensive care unit (MICU).
- Collaborated with interdisciplinary healthcare teams to ensure efficient patient care and positive clinical outcomes.
- Operated specialized medical equipment while maintaining accuracy and attention to detail.
- Demonstrated exceptional communication and problem-solving skills in fast-paced situations.
- Built trust with patients and families through professionalism and compassionate service.
- Conducted inventory management of medical supplies, ensuring availability for clinical procedures and reducing delays.
- Oriented and trained new clinical technicians on unit protocols, equipment operation, and best practices to promote safe, high-quality patient care.
Property Manager
600 Third Ave LLC
New Haven, CT
01.2024 - Current
- Managed daily operations of residential and/or commercial properties while maintaining high tenant satisfaction.
- Built strong relationships with tenants, contractors, and vendors to ensure timely issue resolution.
- Coordinated maintenance projects, negotiated service agreements, and managed vendor partnerships.
- Conducted property tours and assisted prospective tenants throughout the leasing process.
- Addressed customer concerns professionally, resulting in high retention and satisfaction rates.
- Managed budgets, invoices, and operational reporting while maintaining property standards.
- Developed strong sales and communication skills through resident interactions and lease negotiations.
Patient Transporter
Yale New Haven Health
New Haven, CT
04.2022 - 12.2024
- Safely transported patients throughout hospital facilities while providing exceptional customer service.
- Coordinated with multiple departments to improve operational efficiency.
- Built rapport with patients, and heathcare workers through professional and compassionate communication.
- Collaborated with nursing staff to prioritize patient transport needs and optimize workflow.
- Led initiatives to enhance communication between departments regarding patient movement schedules.
Electrical Apprentice
Npower Electrical
East Haven, CT
01.2023 - 04.2024
- Installed and maintained electrical systems in residential and commercial buildings.
- Assisted in troubleshooting electrical issues, ensuring compliance with safety standards.
- Supported senior electricians in wiring projects, improving overall team efficiency.
- Conducted routine inspections, identifying potential hazards and recommending solutions.
- Demonstrated strong troubleshooting abilities and attention to detail.
Education
Bachelor of Science - Health Sciences
Southern Connecticut State University
New Haven, CT12-2024
Skills
- Relationship Building
- Team development
- De-escalation techniques
- Negotiation & Conflict Resolution
- Technical Troubleshooting
- Time Management
- Presentation Skills
- Project Coordination
- Team Collaboration
- Critical thinking
- Organization Skills
- Verbal and written communication
Certification
BLS Certification
Timeline
Medical ICU Clinical Technician
Yale New Haven Hospital Saint Raphael Campus
12.2024 - Current
Property Manager
600 Third Ave LLC
01.2024 - Current
Electrical Apprentice
Npower Electrical
01.2023 - 04.2024
Patient Transporter
Yale New Haven Health
04.2022 - 12.2024
Bachelor of Science - Health Sciences
Southern Connecticut State University