Marcello Garavaglia
North Miami,FL
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
General Manager
MG Engineering and Construction
Miami , FL
2020.12 - 2024.05
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Created schedules and monitored payroll to remain within budget.
- Monitored progress by establishing plans, budgets and measuring results.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Regional Manager
ThyssenKrupp Elevator
Cuidad de Panamá , Panamá
2018.02 - 2020.11
- Responsible for TK distributors in Latin America
- Involving 10 distribution companies covering around 44 countries, islands and territories
- Coordinated training activities for distributors employees to ensure compliance with company policies and procedures.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Evaluated customer feedback and adjusted company processes accordingly.
- Analyzed regional financial data to identify areas of growth opportunities.
- Identified new business opportunities through market research and industry trends.
- Created and maintained relationships with key customers in the region.
- Organized promotional events to generate interest in products or services offered by the company.
- Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Resolved conflicts between customers and employees within the region.
- Established goals, objectives, policies, procedures, and standards of performance for all Distributors in the region.
- Developed and implemented strategies to increase market share in the region.
- Developed annual budgets for each Distributors within the region.
- Assisted district managers in developing marketing plans for their respective districts.
- Implemented change management and distributor network restructuring strategies, identifying underperforming locations as targets for acquisition.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Reviewed Distributors performance and provided ongoing feedback and coaching to drive performance improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Proposed or approved modifications to project plans.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
New Installations, Modernizations and Technical Sales Person
ThyssenKrupp Elevator
Salvador , Brazil
1999.07 - 2018.01
- Responsible for New Installations and Modernization sales for many years in both states of Bahia and Sergipe
- Working towards the alignment of the client’s needs with the best and more appropriate equipment options for their enterprises
- Bringing the gap between the company and the final client, as well as establishing a relationship of trust and partnership between all players.
- Created reports detailing sales activities such as weekly, monthly, quarterly results, forecasts, territory analyses .
- Collaborated with marketing team to develop promotional materials and campaigns for target markets.
- Negotiated contracts with clients while maintaining profitability goals.
- Investigated customer complaints regarding product quality or service delivery.
- Monitored competitor activity in order to stay ahead of the competition in terms of pricing, promotions.
- Conducted market research to identify potential customers and competitive pricing.
- Analyzed customer data to identify trends in buying behavior, preferences and needs.
- Maintained strong relationships with existing clients by providing prompt responses to inquiries and resolving any issues.
- Negotiated contract terms, conditions and pricing for sales.
- Enhanced sales by presenting customers with specific solutions.
- Expanded new business with implementation of effective networking and sales strategies.
- Engaged with prospective clients to grow pipeline and schedule sales presentations.
- Presented products and features to customers, responded to concerns, and redirected objections.
- Prepared and submitted sales reports and expense reports on a regular and timely basis.
- Monitored market trends, competitor activities, and product developments to adjust sales strategies accordingly.
- Negotiated contracts and closed agreements to maximize profit.
- Delivered sales presentations to high-level executives and decision-makers.
- Provided detailed and accurate sales forecasts to senior management.
- Listened to customer needs to identify and recommend best products and services.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
General / Field Manager
MULTH Engenharia Ltda
Salvador , Brazil
2016.02 - 2017.11
- Responsible for civil and mechanical field structures executions
- Visiting customers to represent the company and creating a relationship of trust and closeness.
- Analyzed data from surveys and focus groups to identify trends in customer preferences.
- Prepared bids for new contracts; negotiated terms with potential clients.
- Implemented quality control measures throughout the production process to ensure conformance with standards.
- Developed work plans for completion of projects on time and within budget.
- Monitored progress against established goals and objectives; identified areas needing improvement or corrective action.
- Developed reports summarizing progress towards project goals; prepared status updates for management.
- Addressed customer inquiries regarding product specifications, pricing, availability and delivery times.
- Evaluated employee productivity levels; implemented strategies to improve efficiency.
- Resolved conflicts between workers or other stakeholders related to the project.
- Inspected job sites to ensure compliance with safety regulations, quality standards and customer requirements.
- Provided technical guidance to ensure accuracy of project implementation.
- Identified cost-saving opportunities through process improvements or alternative methods of operation.
- Planned and coordinated field operations, including scheduling of personnel, equipment, materials and services.
- Created detailed estimates for labor costs associated with specific tasks or phases of a project.
- Coordinated with contractors, vendors for timely delivery of supplies, materials needed for projects.
- Assigned crew members to specific job assignments, carefully matched job complexity with installation crew member's skills and experience and followed up to verify right fit.
- Directed multiple job sites and confirmed site readiness for flooring installation and proper and high-quality completion of full projects that fully met client expectations.
- Managed field crews and technicians working at customer job sites and verified strong job performance via metrics tracking and customer satisfaction interviews.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Proposed or approved modifications to project plans.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
Lato-sensu Graduate in Occupational Safety and Health Engineering -
Prominas
Brazil10.2022
Certificate in Construction Engineering -
Miami Dade College
Miami, FL2022-01
OSHA 30 hours certificate / Card -
Miami Dade College
Miami, FL2022-01
Bachelor Degree in Mechanical Engineering -
Unifacs - Universidade Salvador
Salvador, BA - Brazil02.2016
Bachelor Degree in Civil Engineering -
Unifacs
Salvador, BA - Brazil08.2014
Bachelor Degree in Business Administration with financial emphasis -
Facet
Salvador, BA - Brazil2006-09
Skills
- International relations
- Project management
- Operational management
- Sales planning
- Sales and marketing strategies
- Document flow coordination
- Staff supervision
- Great knowledge of equipment
- Strategic planning
- Knowledge of elevator technologies
- Account Management
- Service Quality Improvement
- Operations Oversight
- Strategic Planning
- New Business Development
- Personnel Management
- Staff Supervision
- Cost Reduction
- Brand Development
- Sales expertise
- Vendor Management
- Sales Planning
- Sales Development
- Operations Management
- Industry Expertise
- Project Management
- Budget Management
- Market Research
- Revenue Generation
- Financial Management
- Projections Development
- Business and Operations Analysis
- Customer Relations
- Conflict Management
- Interpersonal Communication
- Decision-Making
- Team Leadership
- Policies and Procedures
- Budgeting skills
- Contractor Relationship Management
Languages
English
Full Professional
Spanish
Full Professional
German
Professional
Portuguese
Native/ Bilingual
Italian
Native/ Bilingual
French
Limited
Dutch
Elementary
Timeline
General Manager
MG Engineering and Construction
2020.12 - 2024.05
Regional Manager
ThyssenKrupp Elevator
2018.02 - 2020.11
General / Field Manager
MULTH Engenharia Ltda
2016.02 - 2017.11
New Installations, Modernizations and Technical Sales Person
ThyssenKrupp Elevator
1999.07 - 2018.01
Lato-sensu Graduate in Occupational Safety and Health Engineering -
Prominas
Certificate in Construction Engineering -
Miami Dade College
OSHA 30 hours certificate / Card -
Miami Dade College
Bachelor Degree in Mechanical Engineering -
Unifacs - Universidade Salvador
Bachelor Degree in Civil Engineering -
Unifacs
Bachelor Degree in Business Administration with financial emphasis -
Facet
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