To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Marcello Lewis
Brooklyn,NY
Summary
Overview
9
years of professional experience
Work History
CMA
Direct Support Professional Caregiver
03.2023 - Current
Job overview
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
NYC Department Of Homeless Services
Outreach Advocate Specialist
12.2021 - 03.2023
Job overview
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Coordinated with social, public and welfare agencies to obtain and provide client information
- Compiled data and reviewed information for accuracy prior to input.
- Managed over 50 customer cases/calls per day.
- Completed data entry tasks with accuracy and efficiency.
- Recorded, transcribed and maintained confidential client information into applicant tracking system and database.
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans
Boys & Girls Clubs of America
Youth Development
09.2017 - 12.2019
Job overview
- Took part in sports, games, and movie nights with children
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms
- Supervised youth and maintained security for each child under care
- Assisted with educational needs through tutoring and homework assistance
- Helped youth develop and achieve personal goals with close support
- Wrote reports for family and caregivers, documenting progress, challenges, and therapy milestones
- Helped set appropriate goals and plans to achieve targets
National Grid USA
Agent/Customer Service Representative
05.2017 - 12.2018
Job overview
- Assisted customers with warm and professional attitude
- Handled emails, inbound calls, and outbound calls
- Resolved caller issues quickly and thoroughly
- Obtained client information by answering telephone calls
- Informed clients of policies and procedures
- De-escalated and resolved customer complaints with punctual, polite and professional service
- Handled and promptly resolved customer complaints to maintain professional relationships
Cedar Park Group
Case Manager Intern
09.2015 - 01.2017
Job overview
- Worked with clients to improve life choices and maximize benefits of programs.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Educated potential participants on available services and processes to engage in program.
- Oversaw day-to-day activities of residents in facility.
- Developed and maintained relationships with community organizations and agencies
SUNY Buffalo State College
Data Entry Specialist
01.2014 - 05.2016
Job overview
- Reviewed benefit enrollment forms for completeness
- Data entered new member enrollments and changes
- Attended meetings to ensure accurate and timely member enrollment and client invoice
- Initiate communication with clients to obtain missing or unclear information
- Reported, reviewed, and enter data from various audit reports used to maintain accurate benefit eligibility
- And enrollment
- Assisted with monthly client invoice production by performing quality review of enrollment, system set-up, and invoice
- Assisted with COBRA administration processes, reconciliation, and reported needs as required
- Assisted with carrier eligibility reconciliation as required
- Completed special projects as requested
- Assisted with rooming,
- Scheduled appointments
Education
Buffalo State CollegeBuffalo, NY
Bachelor of Science from Social Work
12.2019
University Overview
Skills
- PROFILE:
- Healthcare
- AMAP
- 9450 key stokes per hour
- Organization skills
- Analysis skills
- Proficient in Windows 10 and Microsoft Office
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Timeline
Direct Support Professional Caregiver
CMA
03.2023 - Current
Outreach Advocate Specialist
NYC Department Of Homeless Services
12.2021 - 03.2023
Youth Development
Boys & Girls Clubs of America
09.2017 - 12.2019
Agent/Customer Service Representative
National Grid USA
05.2017 - 12.2018
Case Manager Intern
Cedar Park Group
09.2015 - 01.2017
Data Entry Specialist
SUNY Buffalo State College
01.2014 - 05.2016
Buffalo State College
Bachelor of Science from Social Work
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