Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcello Rodenbeck

Sunny Isles Beach

Summary

Dynamic professional with a proven track record at Scale Models Arts & Technologies, excelling in customer service and office management. Expert in web development and IT solutions, enhancing operational efficiency and security. Recognized for meticulous attention to detail and effective multitasking, driving significant improvements in team productivity or solo productivity and client satisfaction is paramount.

Overview

8
8
years of professional experience

Work History

Office Manager / Web Developer / 3D Print Engineer

Scale Models Arts & Technologies (SMARTT)
01.2018 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Coded websites using HTML, CSS, JavaScript, and jQuery languages.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Provided front-end website development using WordPress, Hubspot, and other editing software.

IT Manager / Political IT Manager

State of New Mexico
01.2019 - 01.2023
  • Developed custom IT solutions to address specific geo political needs, driving operational improvements
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
  • Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
  • Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
  • Liaised with other departments to minimize network interruptions and possible downtimes.
  • Coordinated secure system access of users to various department systems and platforms.
  • Analyzed network security and current infrastructure, assessing areas in need of improvement.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Managed life cycle replacement of hardware and software.
  • Customized and repaired technology based on staff requests.
  • Demonstrated familiarity with latest hardware, software and networking technology.
  • Built, repaired and installed computer-related hardware based on deployment procedures.
  • Enhanced IT infrastructure security with regular vulnerability assessments and proactive patch management.
  • IT department operations and training.
  • Implemented robust backup strategies to safeguard critical data against loss or corruption, minimizing potential risks.
  • IMPECIBLE CUSTOMER SERVICE!!!!!!

Education

Bachelor of Science - Civil Engineering

University of Miami
Miami, FL
06-2018

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Decision-making
  • Multitasking
  • Data entry
  • Document management
  • Account reconciliation
  • Attention to detail
  • Time management
  • Verbal and written communication
  • Phone and email etiquette

Timeline

IT Manager / Political IT Manager

State of New Mexico
01.2019 - 01.2023

Office Manager / Web Developer / 3D Print Engineer

Scale Models Arts & Technologies (SMARTT)
01.2018 - Current

Bachelor of Science - Civil Engineering

University of Miami

Similar Profiles

CREATE PROFILE