Marcellous Nolen
Tulsa,OK
Summary
Resourceful customer service representative with 7+ years of experience. Committed to gaining strong customer relationships and ensuring satisfactory problem solving. Skilled in active listening and effective verbal and written communication.
Overview
3
3
years of professional experience
Work History
Asembelly
IC Bus Plant
05.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Door to Door Sales
EcoShield Pest Control
12.2023 - 04.2024
- Delivered positive experiences for potential customers with friendly demeanor even when faced with rejection or negative feedback.
- Improved territory coverage by effectively managing time, planning efficient routes, and prioritizing high-potential areas.
- Increased customer satisfaction by providing exceptional product knowledge and recommendations for various products.
- Enhanced sales performance by implementing effective door-to-door selling techniques and strategies.
- Maintained a high level of industry expertise through continuous training sessions, webinars, workshops, and self-directed learning initiatives.
- Enhanced personal safety during door-to-door sales by adhering to established guidelines for appropriate behavior and maintaining situational awareness at all times.
- Expanded customer base through engaging presentations, persuasive communication skills, and genuine rapport building.
- Achieved sales quotas consistently despite challenging weather conditions or other external factors affecting door-to-door campaigns.
Brand Ambassador
Allclear
02.2022 - 12.2023
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
Education
Music Education
University Arkansas Pine Bluff
Pine Bluff, ARSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Attention to detail
- Computer skills
- Active listening
- Decision-making
Timeline
Asembelly
IC Bus Plant
05.2024 - Current
Door to Door Sales
EcoShield Pest Control
12.2023 - 04.2024
Brand Ambassador
Allclear
02.2022 - 12.2023
Music Education
University Arkansas Pine Bluff
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