Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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MARCELLUS ADAMS

MARCELLUS ADAMS

District Heights,USA

Summary

Experienced and results-oriented General Manager with 7 years of experience in operations management, marketing strategies, and budget planning. Skilled in streamlining processes, improving efficiency, and implementing new technology solutions. Adept at leading teams, increasing sales, and improving customer satisfaction. Passionate about employee training and development, optimizing operational initiatives, and driving business growth.

Overview

9
9
years of professional experience

Work History

Operations Manager

CVS HEALTH
03.2020 - Current
  • Managed a team of 10 employees
  • Developed and implemented marketing strategies
  • Oversaw budget and financial planning
  • Conducted market research and analysis
  • Collaborated with cross-functional teams
  • Increased sales by 20%
  • Improved customer satisfaction
  • Implemented new technology solutions
  • Streamlined processes and improved efficiency
  • Implemented employee training and development programs to enhance team's skills and knowledge
  • Identified and optimized key performance indicators (KPIs) to measure the success of operational initiatives
  • Implemented cost-saving measures to optimize operations and reduce expenses
  • Implemented sustainability initiatives to reduce environmental impact and promote corporate social responsibility
  • Implemented data analytics tools and techniques to identify market trends and opportunities for business growth
  • Analyzed operational data to identify trends and opportunities for improvement
  • Developed and implemented employee recognition and reward programs to increase employee motivation and engagement.

Store Manager

CVS Health
06.2017 - 03.2020
  • Managed a team of 10 employees
  • Developed and implemented marketing strategies
  • Oversaw budget and financial planning
  • Collaborated with cross-functional teams to drive business growth
  • Identified and implemented operational improvements to enhance store efficiency and customer experience
  • Identified and implemented cost-saving initiatives to improve store profitability
  • Ensured compliance with all company policies and procedures, including those related to safety, security, and employee conduct
  • Developed and implemented training programs to improve employee performance and customer service
  • Developed and implemented talent management strategies to attract, develop, and retain top-performing employees
  • Analyzed market trends and customer preferences to identify new product opportunities and improve sales performance
  • Developed and implemented community outreach programs to increase brand awareness and customer engagement.

Assistant Store Director

SAFEWAY
01.2017 - 06.2017
  • Conducted market research and analysis
  • Created and executed digital marketing campaigns
  • Monitored and optimized website performance
  • Managed social media accounts
  • Developed and implemented strategies to improve customer satisfaction and loyalty
  • Developed and implemented strategies to increase store profitability
  • Provided leadership and guidance to store associates to ensure exceptional customer service and sales performance
  • Implemented employee training programs to improve job performance and increase productivity
  • Worked closely with the Store Director to develop and implement training programs for store associates to enhance their skills and improve overall store performance
  • Managed inventory and ensured adequate stock levels for customer demands
  • Collaborated with the Store Director to develop and implement strategies for inventory management to ensure optimal stock levels and reduce out-of-stock situations.

Parts Pro

Advance Auto Parts
11.2015 - 01.2017
  • Managed the sales team and increased revenue by 20%
  • Developed and implemented marketing strategies to attract new clients
  • Oversaw the production process and ensured timely delivery of products
  • Collaborated with cross-functional teams to improve operational efficiency
  • Conducted market research and analyzed customer feedback to identify trends and opportunities
  • Prepared and presented sales reports to senior management
  • Trained and mentored new sales representatives
  • Coordinated trade shows and promotional events
  • Maintained strong relationships with key clients
  • Managed a budget of $500,000
  • Led a team of 10 sales representatives
  • Achieved sales targets and exceeded performance goals
  • Received Employee of the Year award in 2019
  • Identified and pursued opportunities for partnership and collaboration with other automotive retailers to expand market reach and increase sales
  • Developed and implemented training programs for new Parts Pro employees to ensure they have the necessary product knowledge and sales skills to meet customer needs and achieve sales targets
  • Collaborated with product development team to identify and recommend new products and accessories to expand the company's product offering and increase sales
  • Developed and implemented customer loyalty programs and initiatives to drive repeat business and increase customer retention
  • Participated in industry conferences and events to stay up-to-date with the latest trends and developments in the automotive parts industry, and shared knowledge with team members
  • Collaborated with marketing team to create targeted advertising campaigns to attract new customers and increase sales
  • Effectively communicated with customers to understand their needs and provide expert advice on automotive parts and accessories
  • Analyzed sales data to identify areas for improvement and develop strategies to increase sales for the Parts Pro division.

Education

Electrical Technician Certification -

Tesst College of Technology
Beltsville, MD
08.2012

Skills

  • Operations Management
  • Marketing Strategies
  • Budget Planning
  • Process Streamlining
  • Team Leadership
  • Sales Increase
  • Customer Satisfaction Improvement
  • Financial Analysis
  • Market Research
  • Cross-functional Collaboration
  • Employee Training
  • Cost-saving Measures
  • Sustainability Initiatives
  • Data Analytics

Personal Information

Age: 34

Timeline

Operations Manager

CVS HEALTH
03.2020 - Current

Store Manager

CVS Health
06.2017 - 03.2020

Assistant Store Director

SAFEWAY
01.2017 - 06.2017

Parts Pro

Advance Auto Parts
11.2015 - 01.2017

Electrical Technician Certification -

Tesst College of Technology

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MARCELLUS ADAMS