Marcellus Holman
Norwalk,CT
Summary
Dynamic Relationship Banker at M&T Bank with a proven track record in customer satisfaction and financial planning. Expert in cross-selling banking products while fostering strong client relationships. Recognized for enhancing operational efficiency and team productivity through effective coaching and resourcefulness. Committed to achieving client financial goals with professionalism and adaptability.
Overview
14
14
years of professional experience
Work History
Relationship Banker
M&T Bank
09.2019 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Cultivated strong customer relationships by providing tailored advice and services.
Operations Supervisor
Staples
07.2018 - 09.2019
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Reduced waste and optimized resource allocation with revamped inventory control system.
- Streamlined operational procedures, significantly reducing process inefficiencies and downtime.
Tech Sales Associate
Staples
09.2012 - 07.2018
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Optimized system performance thorough testing and analysis.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
Cashier
Mcdonalds
08.2011 - 09.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Computer Science
Norwalk Community College
Norwalk, CT05-2022
High School Diploma -
Academy of Information Technology & Engineering
Stamford, CTSkills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Financial services
- Money handling
- Policy development and implementation
- Resourcefulness
- Loss prevention
- Problem-solving abilities
- Teamwork
- Sales experience
- Product knowledge
- Professionalism
- Adaptability
- Customer service
Timeline
Relationship Banker
M&T Bank
09.2019 - Current
Operations Supervisor
Staples
07.2018 - 09.2019
Tech Sales Associate
Staples
09.2012 - 07.2018
Cashier
Mcdonalds
08.2011 - 09.2012
Computer Science
Norwalk Community College
High School Diploma -
Academy of Information Technology & Engineering
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