Marcellus Shetter
Gettysburg,PA
Summary
Driven professional with a proven track record at High Street Brew, enhancing customer satisfaction and engagement through innovative service strategies and effective inventory management. Skilled in customer service and time management, adept at fostering team cooperation and ensuring workplace safety. Demonstrates a flexible schedule and exceptional attention to detail, achieving significant improvements in operational efficiency.
Overview
4
4
years of professional experience
Work History
Associate
High Street Brew
07.2024 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Serving
Bigger Staff Catering
06.2020 - Current
- Improved communication between departments by serving as the central point of contact for all inquiries.
- Supported documentation of nurse and physician orders, serving as liaison with administrators regarding referrals and appointments.
- Enhanced guest experience by promptly serving beverages and snacks, always with smile and friendly conversation.
- Ensured food safety compliance by adhering to proper food handling procedures during meal preparation and serving.
- Maintained cleanliness of the serving area, efficiently clearing used glassware and debris from tables.
- Adhered to all health and safety regulations while serving food and beverages.
- Assembled kitchen and serving equipment.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Safely handled glassware and other serving materials to minimize breakage and accidents on the floor.
- Maintained cleanliness and organization in serving area to uphold health standards.
Line Cook
McDonald's Restaurant
06.2023 - 04.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
High School Diploma -
Gettysburg Area High School
Gettysburg, PA05.2024
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Customer interaction
- Workplace Safety
- Cash Handling
- Customer Engagement
- Flexible Schedule
- Oral communication
- Team Cooperation
- Customer Assistance
Timeline
Associate
High Street Brew
07.2024 - Current
Line Cook
McDonald's Restaurant
06.2023 - 04.2024
Serving
Bigger Staff Catering
06.2020 - Current
High School Diploma -
Gettysburg Area High School