Marcelo Boffill
Miami,FL
Summary
Accomplished Manager with a proven track record at Nusret Steak House, enhancing customer satisfaction by overhauling service protocols and boosting team performance through effective leadership and time management. Skilled in conflict resolution and decision-making, achieved a significant improvement in customer satisfaction scores.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Nusret Steak House
11.2023 - 02.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
Four Seasons Hotel
05.2021 - 11.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Education
High School Diploma -
Coral Park Senior High
Miami, FL01-2007
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Documentation and reporting
- Shift scheduling
- Sales techniques
- Conflict resolution
- Safety procedures
- Coaching and mentoring
- Good judgment
Certification
- ServSafe Food ManagerCertification
- CPR/AED Certification
Languages
Spanish
Native or Bilingual
Timeline
Manager
Nusret Steak House
11.2023 - 02.2025
Assistant Manager
Four Seasons Hotel
05.2021 - 11.2023
High School Diploma -
Coral Park Senior High
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