Marcelo Castro
Las Vegas
Summary
Restaurant and bar Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations. Highly proactive manager with seven years of experience in team leadership in restaurant industry. Background includes sales, management and customer service in fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Overview
18
18
years of professional experience
Work History
Restaurant Manager
Carlos and Charlies Restaurant
06.2025 - 11.2025
- Staff Management: Recruit, train, and supervise restaurant staff, including servers, hosts.
- Operational Oversight: Monitor daily operations to ensure efficiency and adherence to health and safety regulations.
- Customer Service: Address customer inquiries and complaints to maintain high levels of customer satisfaction.
- Inventory Management: Manage inventory and supplies, ensuring the restaurant is well-stocked and organized.
- Financial Responsibilities: Assist with budgeting, forecasting, and monthly financial reporting.
- Collaborative Teamwork: Work closely with kitchen staff and other managers to ensure smooth communication and service.
- Performance Metrics: Track and assess staff performance and implement training programs as needed.
Bar and Restaurant Manager
Casa Don Juan Main Street
11.2024 - 05.2025
- Oversee the daily operations of the bar, including opening and closing the bar, stocking supplies, ordering inventory, managing staff, handling customer inquiries and complaints, and enforcing safety and security protocols.
- Create promotional campaigns to drive business to the bar.
- Create and enforce policies and procedures to ensure the bar runs smoothly and efficiently.
- Perform other duties as assigned. Floor manager including servers cash out of the day. Count safe. Make daily deposits. Check kitchen clean before employees clock out. Close property front and back of the restaurant.
Manager
Hennessey's Tavern Restaurant - Mickey Finnz Restaurant
06.2023 - 04.2024
- Staff Management: Hiring, training, and motivating employees to ensure high-quality service.
- Financial Management: Managing budgets, tracking expenses, and ensuring profitability.
- Customer Service: Handling customer inquiries, resolving complaints, and maintaining a positive dining experience.
- Operational Oversight: Supervising both front-of-house (FOH) and back-of-house (BOH) operations to ensure efficiency.
Bar, Restaurant, Retail Manager
Il Fornaio Restaurant
11.2018 - 05.2023
- Opening Restaurant, count safe deposit first, make sure all the cash is correct before give drawers to bartenders.
- Talk to Chef on duty to go over specials for lunch, 86 items, etc.
- Walk thru restaurant before opening making sure all set ups and tables are ready for the day. Check bar items, labels, fridges temperatures. Write down all 86 items behind the bar and communicate with servers at line up. Do the liquor, wine and beers count to make a new order for next day delivery. Check China, glasses, fork, knives, etc. and proceed to order with the correct company.
- Daily line up with servers, bussers, bartenders, mention daily special with descriptions of ingredients, sauces and sides of dishes. Motivate employees about a new shift and work together as a team always.
- Employee of the month at the last week of every month Front of the house and back of the house.
- Open retail Coffee shop, count safe money, assign drawers, check products freshness, labels, espresso machines, make sure all sandwiches, pastries, fruit, parfaits are stocked properly.
- When closing as a manager our duties are Check servers and bartenders cash outs, room charges, comps, making sure all the amounts turn in POS system are correct. Walk through the restaurant to check all items are away from tables, all sanitized, Check lists done for the day. Receive bartender cash out and do the daily deposit in our bank. Turn in all paperwork for the day, close bar area and restaurant doors.
- Bar inventory once or twice a month depends corporate, count every bottle in stock, beers, liquors, sodas, bottle of waters, load all the information in the system and after GM approval send it to corporate.
- Helped general management develop prices based on inventory costs and portion sizes.
- Developed unique events and special promotions to drive sales.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits, maintaining 100% accuracy.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Motivated staff to perform at peak efficiency and quality.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Food Server - Bartender
Canaletto Restaurant
12.2007 - 10.2018
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns. Offer specialty drinks. Take food order and drinks, serve them in a timely manner.
- Elevated customer satisfaction through follow up and enthusiastic customer service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Education
English Education
English Level 100, 113
Serve Safe - Health Education
Health Department
Las Vegas, NV10.2022
Bartender And Mixologist - Bartending
ABC School of Bartenders
Las Vegas, NV11.2017
English Education
CSN Las Vegas
Las Vegas, NV05.2005
Bachelor Of Administrative Studies - Accounting
School #1028 Santa Fe, Argentina
Santa Fe, Argentina12.1995
Skills
- Customer Service Best Practices
- Hiring and Training
- Full Service Restaurant Background
- Labor and Food Cost Control
- Staff Development Talent
- Menu Planning
- Staff Supervision
- Dynamic, Friendly Hostess
- Purchasing and Cost Control
- Customer Loyalty
- Shift Management
- Personnel Recruiting
- Training and Development
- Operations and Procedural Knowledge
- Employee Recruitment Expertise
- Employee Schedule Management
- Staff Scheduling
- Performance Improvement
- Work Assignments
- Organization and Prioritization
- Inventory Control
- POS Terminal Operation
- Safe Food Handling Practices
- Control Inventory Costs
- Payroll Submission
- Serve Customers
- Employee Performance Evaluations
- Facilities Planning
- Waste Reduction
- Counting Money
- Exhibit Knowledge
- Liquor Law Compliance
- Dining Reservations
- Patron Satisfaction
- Supply Ordering and Management
- Guest Relations
- Food and Beverage Orders
- Front of House Management
- Profit and Loss Reporting
- Employee Presentations
- P&L Responsibility
- Food Allergies
LANGUAGES
English
Spanish
Timeline
Restaurant Manager
Carlos and Charlies Restaurant
06.2025 - 11.2025
Bar and Restaurant Manager
Casa Don Juan Main Street
11.2024 - 05.2025
Manager
Hennessey's Tavern Restaurant - Mickey Finnz Restaurant
06.2023 - 04.2024
Bar, Restaurant, Retail Manager
Il Fornaio Restaurant
11.2018 - 05.2023
Food Server - Bartender
Canaletto Restaurant
12.2007 - 10.2018
Serve Safe - Health Education
Health Department
Bartender And Mixologist - Bartending
ABC School of Bartenders
English Education
CSN Las Vegas
Bachelor Of Administrative Studies - Accounting
School #1028 Santa Fe, Argentina
English Education
English Level 100, 113