Love to learn new code on my laptop and desktop, always like to figure how hove computers work is since I was a kid
Hi, I’m
Marcelo Chaves
Computer Science/Software Engineering
Canton,MA
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Detail-oriented Tech Supporter with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge.
Overview
3
years of professional experience
5
years of post-secondary education
2
Certifications
3
Languages
Work History
Wentworth Institute Of TechnologyBoston, MA
Technical Support & Licensing of Academic Software
01.2023 - 05.2023
Job overview
- Observed equipment operation to diagnose and troubleshoot reported issues.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Inspected equipment to identify areas of wear or causes of malfunctions.
- Tested systems, noting issues and completing preventive maintenance.
- Received around 10-20 calls per day on tech Issues to solve at school
Right Way LandscapingBraintree, MA
Hardscaping Designer
04.2022 - 01.2023
Job overview
- Maintained consistent use of graphic imagery in materials and other marketing outreach.
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Developed design deliverables that elevated, differentiated, and functioned on-brand and on-strategy.
- Leveraged industry knowledge and emerging trends to build innovative messaging and bring design concepts to fruition.
- Would design around 5-10 projects for home owners each week
The Home Depot IncNorwood, MA
Customer Service Associate/Technical Support Representative
06.2021 - 03.2022
Job overview
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Developed and implemented preventive maintenance procedures.
- Monitored system performance to identify potential issues.
- Responded to customer calls and emails to answer questions about products and services
ABC CompanyNorwood, MA
Construction Worker
06.2020 - 09.2020
Job overview
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Operated power equipment to move materials and promote job efficiency.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
Education
Wentworth Institute of TechnologyBoston, MA
Bachelor of Science from Computer Science And Engineering
09.2021 - Current
University Overview
- Relevant Coursework: Computer Organization & Network Programming
- Relevant Coursework: Data Science & Computer Science II
Canton High SchoolCanton, MA
High School Diploma
09.2017 - 06.2021
University Overview
- Relevant Coursework: CADD Development & Computer Programming
Skills
Mechanical Knowledge
Software
Computer designing, It's what I would do for work at one of my last job, great at designing
Know both Programming languages Java & Python
Certification
Cisco - NDG Linux Essentials Certificate
Timeline
Cisco - NDG Linux Essentials Certificate
04-2023
Cisco - PCAP - Programming Essentials in Python Certificate
04-2023
Technical Support & Licensing of Academic Software
Wentworth Institute Of Technology
01.2023 - 05.2023
Hardscaping Designer
Right Way Landscaping
04.2022 - 01.2023
Wentworth Institute of Technology
Bachelor of Science from Computer Science And Engineering
09.2021 - Current
Customer Service Associate/Technical Support Representative
The Home Depot Inc
06.2021 - 03.2022
Construction Worker
ABC Company
06.2020 - 09.2020
Canton High School
High School Diploma
09.2017 - 06.2021