Marcelo De La Cruz Jr.
Milwaukee,WI
Summary
Demonstrate exemplary employee traits such as working well with others or independently. Very organized person with great communication skills who is a Swift learner and quality listener, loyal, hardworking, on time, pleasant smile, easy to work with, problem solver, enjoys over time, can train anyone willing to learn, and goes the extra mile. Flexible with schedule and you can usually call on me whenever if you need the additional pair of hands on my off days.
Overview
21
21
years of professional experience
Work History
Home Remodeler
NONE
Sheboygan, WI
09.2004 - 10.2012
- Recorded parts inventory information and neatly organized parts for storage.
- Replaced and repaired necessary parts to confirm completion of daily work orders.
- Maintained clean and hazard-free work areas to achieve operational safety and regulatory compliance.
- Read and understood operating manuals, blueprints and technical drawings to achieve accurate and safe repairs.
- Performed demanding physical work over extended periods and modeled positive attitude.
- Loaded or unloaded building materials to distribute machinery or tools.
- Read plans, instructions or specifications to determine work activities.
Third Shift Manager
McDonald's
West Bend, WI
11.2015 - 11.2018
- Upheld company standards and compliance requirements for operations and cleanliness.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Documented receipts, employee hours and inventory movements.
- Managed schedules, accepted time off requests and found coverage for shifts.
- Coordinated shift-based inventory receiving, auditing and restocking.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved problems or concerns to satisfaction of involved parties.
- Cross-trained in every store role to maximize operational knowledge.
- Answered customer inquiries in regard to nutritional information and menu offerings.
- Trained new employees on company policies, procedures, techniques and customer service standards.
- Managed inventory and ordered new products when inventory was running low.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Managed cash positions and made bank deposits.
- Handled customer complaints, questions and inquiries.
- Generated reports to assess performance and adjusted workflows to realign with targets.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Head of Maintenance
McDonald's Restaurant
West Bend, WI
09.2018 - 11.2018
- Supervised preventive maintenance projects, employee tasks and performance and adherence to safety standards.
- Delegated daily tasks to employees to manage resources and meet deadlines.
- Managed safety and fire protection planning, preparation and employee drills.
- Performed continuous evaluations of building systems and oversaw preventive maintenance.
- Managed team of employees, daily progress reports and overall project planning.
- Provided insight and information to management regarding onsite improvement project specifications.
- Set and managed policies covering building systems operation and maintenance.
- Minimized costs by working and negotiating with multiple suppliers.
- Adhered to strict operation and maintenance regulations by following instructions and observing guidelines.
- Safely and efficiently finished repairs while supporting team members with tasks.
Roofer Laborer
Northern Metal And Roofing
West Bend, WI
03.2018 - 09.2018
- Repaired and replaced roof membrane, sub roofing, sheathing and base materials.
- Maintained and repaired roofing tools and equipment.
- Repaired and maintained surface materials to make building exteriors weatherproof and waterproof.
- Trained and oversaw individuals in roofing system installations.
- Overlapped successive layers of roofing material, determining distance of overlap using chalk line, gauge on shingling hatchet and lines on shingles.
- Listened to directions and executed tasks accurately to prepare materials, perform work and clean up sites at conclusion of jobs.
- Moved supplies and tools to site areas to keep work moving smoothly.
- Operated equipment and tools safely to carry out efficient project work.
- Followed documentation and reporting requirements for project activities, safety concerns and incidents.
- Cut roofing paper to size and nailed and stapled paper to roof in overlapping strips to form base for roofing materials.
- Participated in all phases and types of commercial roofing.
- Cemented and nailed flashing strips of over joints to achieve watertight seals.
General Labor
Serigraph
West Band , WI
05.2017 - 08.2017
- Followed established safety practices when using tools and equipment.
- Maintained machines in good working order by cleaning, lubricating and adjusting.
- Prepared machines for printing and operated one-and two-color printing presses, platemakers, hydraulic paper cutters and digital printers and copiers.
- Removed printed products from printing machines manually or via hand trucks or power lifts and transitioned material to drying and finishing or storage areas.
- Met production schedules and throughput yield targets.
- Jogged and stacked paper, delivering blank or partially printed stock to equipment.
Safety Monitor
Northern Metal And Roofing
West Bend, WI
03.2018 - 09.2018
- Responded to emergency situations in most efficient, effective ways possible.
- Analyzed job and worksites and reported on hazards, recommendations and successful corrections.
- Provided daily updates to project managers, foremen and contractors on safety behaviors and operational enhancements.
Injection Molding Machine Operator
Moraine Plastics Co
West Bend, WI
11.2021 - 01.2022
- Maintained high levels of quality standards by closely monitoring progress and effectively streamlining procedures.
- Collaborated effectively on team of 8 workers in fast-paced and quickly changing environment.
- Safely operated ultrasonic welding equipment.
- Removed cured products from molds and inspected each to identify defects and assign grades.
- Adjusted daily work procedures to meet schedules and maintain product quality standards.
- Performed routine preventive maintenance and upkeep of production equipment to maximize performance and minimize downtime.
- Read specifications for each assignment to properly setup machines, determine appropriate times and prepare correct temperature settings.
- Checked casting equipment at beginning of shift to verify proper machine functionality and resolve identified malfunctions.
Machine Operator/Quality Control Inspector
Ritus Corporation
Milwaukee, WI
05.2022 - 10.2023
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Lubricated parts and performed minor maintenance to improve machine function.
- Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
- Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
- Monitored and observed production line to watch for pile-ups and jams.
- Met or exceeded target for on-time customer shipments.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Recommended improvement measures to production process to meet quality control standards.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
- Inspected and repaired products to meet project expectations.
- Wrote detailed reports outlining performance, quality and defect rates.
- Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
- Documented nonconformities and recommended techniques for prompt resolution.
- Consulted with engineers to resolve quality, production and efficiency problems.
- Notified supervisors or other relevant personnel of test or production issues.
Sales Associate
Speedway
West Allis, Wisconsin
11.2023 - Current
- Assisted customers with product selection and inquiries.
- Maintained cleanliness and organization in sales areas.
- Processed transactions accurately using point-of-sale systems.
- Stocked shelves and ensured product availability for customers.
- Collaborated with team members to enhance customer service experience.
- Monitored inventory levels and reported shortages to management.
- Educated customers about promotions and loyalty programs.
- Resolved customer complaints efficiently and professionally.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
Education
Vocational - Custodial Skills
Moraine Park Technical College
Fond Du Lac, WI07.2021
Skills
- Cleaning and sanitization
- Stocking supplies
- Operating fryers and grills
- Preparing ingredients
- Food preparation
- Multitasking
- Organization
- Customer service
- Team building
- Leadership
- Problem resolution
- Preventive Maintenance
- Power and hand tools
- Reliable and trustworthy
- PPE
- Active listening
- Relationship building
- Friendly, positive attitude
- Loading and unloading protocols
- Machinery operations
- Able to lift over 50 pounds
- Crew training
- Self motivated
- Quick learner
Timeline
Sales Associate
Speedway
11.2023 - Current
Machine Operator/Quality Control Inspector
Ritus Corporation
05.2022 - 10.2023
Injection Molding Machine Operator
Moraine Plastics Co
11.2021 - 01.2022
Head of Maintenance
McDonald's Restaurant
09.2018 - 11.2018
Roofer Laborer
Northern Metal And Roofing
03.2018 - 09.2018
Safety Monitor
Northern Metal And Roofing
03.2018 - 09.2018
General Labor
Serigraph
05.2017 - 08.2017
Third Shift Manager
McDonald's
11.2015 - 11.2018
Home Remodeler
NONE
09.2004 - 10.2012
Vocational - Custodial Skills
Moraine Park Technical College