Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Marcelo Del Angel

Joliet,IL

Summary

Passionate about customer service with a background in supporting customers in high-paced environments. In previous roles, I excelled at handling customer inquiries and resolving issues efficiently, always prioritizing client satisfaction. Strengths include problem-solving skills, practical communication abilities, and adaptability to varied situations. Made a significant impact by consistently improving customer service protocols, increasing satisfaction rates.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Associate

Walgreens Boots Alliance
Joliet, IL
03.2023 - 08.2024

- Delivered outstanding customer service by welcoming and helping customers courteously and professionally.

- Managed cash register operations, supervised a cash drawer, and accurately processed different payment methods.

- Responded to customer questions and successfully handled issues related to products, services, and store policies.

- Stocked shelves, organized merchandise displays, and ensured the sales floor was tidy and appealing.

- Helped customers find products and guided them in making informed buying choices, improving their overall shopping experience.

- Oversaw the processes for returns and exchanges, guaranteeing customer satisfaction while following store policies.

- Ultimately took part in promotional activities and assisted with marketing efforts to enhance sales and engage customers.

Pharmacy Customer Service Associate

Walgreens Boots Alliance
Joliet, IL
06.2023 - 03.2024
  • Aided pharmacists in preparing and distributing medications, guaranteeing precision and compliance with safety standards.
  • Oversaw the inventory process, which included placing orders, stocking items, and arranging pharmaceuticals to ensure ideal supply levels were upheld.
  • Provided good customer support, responding to patient questions and handling concerns about prescriptions and medications.
  • Handled prescription orders within the pharmacy system, confirming patient and insurance information.
  • Accomplished routine training on the latest medications and pharmacy systems to remain informed about best practices.

Education

High School Diploma -

Joliet Central High School
Joliet, IL
05-2025

Skills

  • Effective communication
  • Empathy and compassion
  • Problem-solving
  • Attention to detail
  • Multitasking Abilities
  • Company product knowledge
  • Social perceptiveness
  • Flexible and adaptable

Certification

PHARMACY TECHNICIAN LICENSE

049303217

original issue date: 06/15/2023

expiration date: 03/31/2024

Languages

English
Native/ Bilingual

Timeline

Pharmacy Customer Service Associate

Walgreens Boots Alliance
06.2023 - 03.2024

Customer Service Associate

Walgreens Boots Alliance
03.2023 - 08.2024

High School Diploma -

Joliet Central High School