Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marcelo Hernandez

Cedar Falls,IA

Summary

Dynamic transportation professional with extensive experience at Amazon, excelling in customer service and safety compliance. Proven track record in optimizing delivery routes and enhancing operational efficiency. Strong attention to detail and strategic planning skills have consistently resulted in on-time deliveries and increased customer satisfaction. Adaptable team player committed to excellence in logistics.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Contractor

Amazon
03.2025 - Current
  • Operated delivery vehicle safely and efficiently to ensure timely distribution of products.
  • Managed inventory by checking stock levels before deliveries to optimize supply chain efficiency.
  • Communicated with customers to confirm delivery schedules and address any concerns promptly.
  • Conducted pre-trip inspections on delivery vehicle to maintain safety standards and compliance regulations.
  • Coordinated with warehouse staff to load products accurately, ensuring order accuracy during dispatch.
  • Assisted in training new drivers on company protocols and best practices for effective deliveries.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Owner

Hernandez Transportation,INC.
02.2024 - 03.2025
  • Developed operational strategies to enhance transportation efficiency and reduce costs.
  • Managed logistics planning to optimize routes and minimize delivery times.
  • Oversaw compliance with safety regulations and industry standards in transportation operations.
  • Implemented training programs to improve staff performance and service quality.
  • Coordinated maintenance schedules for vehicles to ensure optimal performance and reliability.
  • Cultivated relationships with clients to enhance customer satisfaction and retention rates.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Delivery Driver

Ruan Transportation
07.2023 - 01.2024

Maintained store inventory through flexible scheduling.

Ensured timely unloading by following rigorous schedules.

Delivery Driver

Cardinal Logistics Management Corporation
09.2022 - 06.2023

Handled trailer loading and unloading for premium customers.

Executed precise navigation to adhere to a strict schedule.

Delivery Driver

Kwiktrip
11.2018 - 09.2022
  • Navigated delivery routes efficiently, ensuring timely arrival of products to various locations.
  • Loaded and unloaded merchandise, maintaining proper handling techniques for safety and efficiency.
  • Communicated effectively with team members to coordinate delivery schedules and address customer needs.
  • Adhered to company policies regarding vehicle maintenance and safety protocols during operations.
  • Provided excellent customer service by responding promptly to inquiries and resolving issues on-site.
  • Assisted in training new drivers on operational procedures and best practices for safe driving.
  • Implemented route optimization strategies, reducing travel time and improving overall delivery efficiency.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Delivery Driver/ Warehouse

Coca-Cola Bottling Company United Inc.
05.2016 - 11.2018
  • Operated delivery vehicle safely and efficiently to ensure timely distribution of products.
  • Managed inventory by checking stock levels before deliveries to optimize supply chain efficiency.
  • Communicated with customers to confirm delivery schedules and address any concerns promptly.
  • Conducted pre-trip inspections on delivery vehicle to maintain safety standards and compliance regulations.
  • Coordinated with warehouse staff to load products accurately, ensuring order accuracy during dispatch.
  • Assisted in training new drivers on company protocols and best practices for effective deliveries.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Education

High School Diploma - College Prep

Union High School
La Porte City, IA
06.2014

Skills

  • Attention to detail
  • Customer service
  • Time management
  • Problem-solving
  • Safety compliance
  • Schedule management
  • Team collaboration
  • Adaptability and flexibility
  • Verbal and written communication
  • Strategic planning

Certification

CDL and Hazmat

Forklift Certification

Timeline

Contractor

Amazon
03.2025 - Current

Owner

Hernandez Transportation,INC.
02.2024 - 03.2025

Delivery Driver

Ruan Transportation
07.2023 - 01.2024

Delivery Driver

Cardinal Logistics Management Corporation
09.2022 - 06.2023

Delivery Driver

Kwiktrip
11.2018 - 09.2022

Delivery Driver/ Warehouse

Coca-Cola Bottling Company United Inc.
05.2016 - 11.2018

High School Diploma - College Prep

Union High School