Marcelo Hernandez
Oklahoma City,OK
Summary
Developed robust sales and inventory management skills in fast-paced retail environment, looking to transition into new field. Demonstrates strong customer service and problem-solving abilities, with focus on optimizing operational processes. Prepared to leverage these transferable skills to contribute to dynamic and evolving industry. Energetic and resourceful with knack for problem-solving and strong organizational skills. Possesses solid understanding of automotive parts and inventory management, coupled with excellent customer service and communication abilities. Capable of driving sales and ensuring optimal inventory levels to enhance operational efficiency.
Overview
3
3
years of professional experience
Work History
Grill Master
Rodizio Grill
09.2025 - Current
- Supervised grill operations, ensuring consistent food quality and safety standards.
- Trained and mentored kitchen staff in grilling techniques and best practices.
- Streamlined cooking processes, reducing preparation time without compromising quality.
- Implemented food safety protocols, achieving compliance with health regulations.
Part Sales Supervisor
AutoZone
06.2025 - 09.2025
- Resolved customer complaints swiftly and professionally, ensuring repeat business and positive reviews.
- Boosted sales, effectively upselling and cross-selling relevant products to customers.
- Played an instrumental role in achieving or surpassing monthly sales targets consistently throughout tenure as Part Sales Supervisor.
- Implemented effective marketing strategies to promote products and services to potential clients.
- Developed strong relationships with suppliers for better pricing, delivery times, and product availability.
- Successfully drove new product lines to increase annual profits by 35%.
Outside Lawn and Garden Sales Representative
Lowe's
02.2025 - 06.2025
- Developed strong relationships with suppliers, ensuring best possible pricing and availability.
- Collaborated with store management to create eye-catching displays that promoted seasonal items.
- Boosted sales revenue by effectively upselling related items and services.
- Conducted product demonstrations to showcase features and benefits, driving customer interest.
- Maintained a clean, safe work environment by adhering to safety guidelines and reporting any hazards immediately.
Order Picker
Hobby Lobby Warehouse
09.2024 - 01.2025
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
Retail Parts Professional
Advanced Auto Parts
12.2023 - 09.2024
- Handled customer inquiries and resolved issues in a timely manner, fostering positive relationships and repeat business.
- Actively participated in weekly meetings discussing ways to improve store performance metrics.
- Provided technical support for customers seeking guidance on installation or usage of purchased parts.
- Conducted thorough product research to stay current on industry trends and best practices.
- Trained new employees on store operations, product knowledge, and customer service standards to create a cohesive team environment.
- Conducted regular inventory audits for accurate record-keeping and loss prevention measures.
Parts Specialist
Orielly Auto Parts
02.2023 - 12.2023
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
Cashier
Langston's Western Wear
08.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Santa Fe South Highschool
Oklahoma City, OK5 2024
Skills
- Sales analysis
- Customer service
- Problem-solving skills
- Improving customer satisfaction
- Team collaboration
- Verbal and written communication
- Clean driving record
- Email communication
- Computer proficiency
- Customer relations
- Relationship building
- Customer engagement
Languages
Spanish
Native or Bilingual
Timeline
Grill Master
Rodizio Grill
09.2025 - Current
Part Sales Supervisor
AutoZone
06.2025 - 09.2025
Outside Lawn and Garden Sales Representative
Lowe's
02.2025 - 06.2025
Order Picker
Hobby Lobby Warehouse
09.2024 - 01.2025
Retail Parts Professional
Advanced Auto Parts
12.2023 - 09.2024
Parts Specialist
Orielly Auto Parts
02.2023 - 12.2023
Cashier
Langston's Western Wear
08.2022 - 02.2023
High School Diploma -
Santa Fe South Highschool