Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Marcelo Maradiaga

Customer Service Oriented
Miami,FL

Summary

Experienced assistant general manager with a proven track record in leading sales teams to exceed quotas and enhance customer satisfaction. Skilled in employee training, operational management. and business development. Recognized for exceptional sales achievements and ability to improve team performance and morale. Adept at fostering strong client relationships to support business goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Assistant General Manager

EOS Fitness
Miami, FL
03.2023 - Current
  • Led a dedicated team of counselors, guiding them to meet and exceed personal and team performance goals
  • Delivered exceptional customer service, focusing on client retention and supporting members in achieving life-changing goals.
  • Oversaw daily operations and sales activities, ensuring optimal team performance and excellent customer service.
  • Developed strong personal relationships with clients, understanding their goals and providing tailored support to enhance their fitness journey.
  • Developed and implemented effective strategies to maximize sales and profits.
  • Administered account adjustments and resolutions, prioritizing customer satisfaction and operational efficiency.

Assistant General Manager

LA Fitness
Miami, Florida
03.2021 - 08.2022
  • Managed a team of sales representatives, ensuring they met daily targets and fostering personal relationships with clients.
  • Conducted regular performance evaluations for employees to ensure quality standards were maintained.
  • Conducted 60+ calls daily, booked appointments, and collected 2-5 referrals per client.
  • Collaborated with vendors to organize Open House events and promotional activities, including setting up table stands and distributing free merchandise.
  • Assisted in maintaining gym cleanliness and machine upkeep.
  • Provided training, guidance, and support to staff members on proper procedures and policies.

Sales Floor Associate

Old Navy
Miami, FL
07.2020 - 06.2021
  • Greeted customers upon entering store and provided assistance in locating desired items.
  • Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
  • Operated cash register to process customer purchases accurately and efficiently.
  • Performed inventory counts on a regular basis to ensure accurate stock levels.
  • Processed returns and exchanges quickly and efficiently while ensuring customer satisfaction.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, as well as security practices.
  • Utilized computer systems for tracking customer orders, registering complaints.

Backup Supervisor

Ross Inc
Miami, Florida
05.2018 - 01.2020
  • Taught company procedures to new employees and increased progress by identifying areas of weakness
  • Answered customer questions and made product recommendations according to needs
  • Organized workflow tasks to prevent downtime and production gaps
  • Communicated employee, customer and workplace needs to managers

Education

High School Diploma -

John A. Ferguson Senior High School
Miami, FL
06-2017

Skills

  • Workflow Coordination
  • Training and Skill Development
  • Operations Management
  • Staff Management
  • Sales Techniques
  • Customer Retention
  • Financial Management
  • Team Leadership
  • Conflict Resolution
  • Client Relationship Building

Languages

English
Native/ Bilingual
Spanish
Professional

Certification

  • Class E Security License

Timeline

Assistant General Manager

EOS Fitness
03.2023 - Current

Assistant General Manager

LA Fitness
03.2021 - 08.2022

Sales Floor Associate

Old Navy
07.2020 - 06.2021

Backup Supervisor

Ross Inc
05.2018 - 01.2020

High School Diploma -

John A. Ferguson Senior High School

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Marcelo MaradiagaCustomer Service Oriented