Marcelo Payao
Application Support Engineer
Dubai
Summary
To work in a dynamic professional environment with a growing organization where I can utilize my skills and experiences and the opportunity to upgrade my knowledge about the new and emerging trends in the sector whereby, adding as a valuable asset to your esteemed organization.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Application Support Engineer
Sicpa GSS Generaral Trading L.L.C
Duba
08.2017 - Current
- Diagnose and resolve system, application and data issues.
- Coordinate service activities with other teams and technical resources.
- Identify and find solutions to address situations requiring urgent attention.
- Troubleshoot performance issues.
- Respond to requests of development team.
- Provide assistance to field technicians, answer technical queries.
- Perform and develop monitoring activities using Splunk
- Analyze recurring and intermittent problems.
- Analyze data and convert into helpful information
Software Support Engineer
Amdocs Philippines Inc.
Taguig City
03.2013 - 01.2017
- Provided technical expertise on L1 support to troubleshoot, modify and engineer software solutions and configurations to ensure the product/solution performs within optimal design specifications. Adheres to Amdocs change management processes.
- Investigated production issues, provides fixes, workaround and verify changes to ensure continued operability of the software solution. Highlights risks and helps in mitigating the risk from technical aspects.
- Designed, developed and maintained tools/automations to minimize manual task using linux/Unix shell script.
- Ensure that assigned task are completed on time that delivery timelines are met in accordance with the quality targets of the organization.
- Performed test analysis and review the results with the system developers and users, and if necessary, work together to achieve optimization of resources and deadlines without compromise to test accuracy and quality.
- Coordinated with internal/external customers to enhance the understanding of customer problems and verifies that an appropriate resolution has been applied.
Intermediate System Integrator
OpenText Business Network (GXS)
Makati City
04.2012 - 03.2013
- Delivered day to day implementation requests of Trading Partner and map configurations into the GXS Managed Services systems.
- Setup connectivity between clients and trading partners using standard (ftp, sftp, https) and custom comms (AS2, AS3).
- Designed, developed, test, debug and support linux/Unix shell scripts used in integrating maps and/or Trading Partners into the Managed Services solutions.
- Participated on Integration support tasks during Client Acceptance Testing activities.
- Provided 3rd level support to Managed Services map and Trading Partner/Client integration issues.
IT Consultant / QA Tester
Information Professionals Inc.
Makati City
03.2007 - 03.2009
- Performed effective monitoring of system’s availability and performance, including running query scripts ensuring proper scheduling and priority of one or more running processes.
- Handled Service Requests (SR’s) and Ad-hoc request (data upload) including report generation from the Sybase IQ Server using SQL.
- Developed reporting tools/automations using shell script to minimize daily/monthly manual task and ensure the data is delivered on time.
- Performed Incident Report (IR) handling ensuring that the Incident record is fully updated prior to Problem Management handover.
- Data Warehouse Tester, Assist software development team in tracing of software defect and to ensure that the software meets Business rules and specification.
- Checked and Reviewed Test cases and documentation.
- Performed functional testing and logging of defects in issues log, verified fixed defects and updated status of defects in issues log.
- Tracked and reported testing activities, including testing results, test case coverage, defects discovered and their status.
- Wrote shell scripts to prepare data to be loaded in negative and null testing.
- Performed checking of the data loaded in database met Business rules and criteria
- Executed ETL scripts and negative testing scripts, and monitored logs for any success and error exit status
Education
Angeles City, Philippines
Systems Technology Institute
Associate In Computer Technology 06.1999 - 10.2001
Makati, Philippines
Asia Pacific College -IBM Advance Career Education
Advance Computer Software Engineering 01.2002 - 12.2002
Skills
Operating System
Virtualization
Networking
Programming
Software Reporting Tools
Server and Databases
Certification
Cisco Certified Network Associate
Timeline
Advance Dashboard and Visualizations with Splunk
03-2021
Application Support Engineer
Sicpa GSS Generaral Trading L.L.C
08.2017 - Current
Software Support Engineer
Amdocs Philippines Inc.
03.2013 - 01.2017
Intermediate System Integrator
OpenText Business Network (GXS)
04.2012 - 03.2013
IT Consultant / QA Tester
Information Professionals Inc.
03.2007 - 03.2009
Makati, Philippines
Asia Pacific College -IBM Advance Career Education
01.2002 - 12.2002
Angeles City, Philippines
Systems Technology Institute
06.1999 - 10.2001