Marcelo Pinto
Haslet,TX
Summary
Trilingual professional fluent in Spanish, English, and Portuguese with extensive experience in customer service, team supervision, and relationship management. Proven ability to lead teams, foster positive customer experiences, and streamline operations. Adept at problem-solving in fast-paced environments, learning new processes quickly, and building strong connections with clients and employees to support business success.
Overview
26
26
years of professional experience
Work History
Sales Representative
Frito Lay
Miami, FL
10.2022 - 03.2024
- Managed distributor relationships and ensured optimal product placement at retail locations.
Exceeded sales targets by executing strategic sales initiatives with store managers and buyers.
Provided solutions to client concerns, contributing to increased customer satisfaction.
Developed detailed reports on store-level activities to support informed decision-making. - Negotiated pricing contracts with customers to maximize profits.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Prepared and delivered appropriate presentations on products and services.
- Performed regular follow-ups with prospects to close deals in a timely manner.
Driver
Casa Trias
Miami, FL
09.2021 - 07.2022
- Loaded and unloaded merchandise efficiently to meet demanding route targets.
- Maintained delivery schedules without compromising safety.
- Achieved consistently high customer scores due to exceptional service.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Reported any incidents involving the truck or its cargo to management immediately.
- Communicated effectively with dispatch and customers to provide status updates.
- Secured merchandise, avoiding damage during transportation.
- Managed time efficiently when making multiple stops along designated routes.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
Warehouse Supervisor
Raisman Corporation
Miami, FL
02.2019 - 06.2022
- Collected stock location orders and printed requests to maintain inventory control.
- Loaded and unloaded trucks with product in a safe and timely manner.
- Collaborated with team members to streamline warehouse operations and increase productivity.
- Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.
- Addressed any problems that may arise during day-to-day operations in a timely manner.
- Compiled, sorted and filed records of product orders, business transactions, and other activities.
- Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
Supervisor
Two Brothers Connections
Miami, FL
11.2013 - 12.2018
- Determined consumer needs to provide products and services appealing to larger market.
- Monitored employee productivity to provide constructive feedback and coaching.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Worked closely with human resources to support employee management and organizational planning.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Organized client meetings to provide project updates.
- Audited company's legal documents to verify compliant policies and procedures.
- Negotiated with vendors and suppliers to secure advantageous terms and pricing.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
Warehouse Supervisor
mobile distribution inc
Miami , FL
04.2006 - 05.2013
- Complied with standards and protocol requirements regarding warehouse operations, shipping and receiving and material handling.
- Completed or assisted with difficult or skilled tasks.
- Conducted interviews, selected candidates and supported hiring processes to maintain staffing levels.
- Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
- Performed regular inspections of equipment, facilities, and personnel safety practices.
- Addressed any problems that may arise during day-to-day operations in a timely manner.
- Compiled, sorted and filed records of product orders, business transactions, and other activities.
Paint and Body Shop
bienaventurados Paint & body shop
Miami, FL
05.2006 - 10.2007
- Maintained and recorded costs of materials and supplies to assist with job costing and revenue projections.
- Served as point-of-contact for customer inquiries about body care products or services offered in the shop.
- Received new inventory orders and verified completeness and accuracy.
- Welded broken parts and filled in dents to create smooth vehicle bodies.
- Installed and aligned vehicle body parts and panels.
- Operated various equipment including cash registers, computers, scanners.
- Organized and maintained work areas free of potential hazards.
- Applied primer and paint to vehicles following repair.
- Rotated stock regularly to ensure freshness of items available for sale.
- Filled small dents and lesser cosmetic issues with plastic or solder to create smooth surfaces for painting.
- Sanded, refinished and painted car bodies to improve appearance and overall value.
Warehouse Manager
Yam wireless inc
Miami, FL
09.1999 - 03.2006
- responsible for achieving prudction requiremenets
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Established procedures for receiving, storing, handling hazardous materials safely.
- Developed and documented standard and emergency operating procedures for receiving and shipping products or materials.
- Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Conducted regular audits of warehouse operations to identify areas of improvement.
- Coordinated cross-training programs for warehouse staff to ensure flexibility and coverage.
Teller Supervisor
Banco Itau
Rio De Jainero , Brazil
04.1998 - 05.1999
- Coordinated with other bank departments to streamline customer transactions and improve service delivery.
- Assisted with the development of new products or services to increase customer engagement.
- Participated in hiring and performance evaluation processes for teller staff.
- Maintained up-to-date knowledge of banking products and services to assist in cross-selling initiatives.
- Reviewed suspicious activity reports from tellers; reported any violations to management immediately.
- Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
Education
High School Diploma -
Ceja Copacabana
12-1997
Skills
- Sales consultation
- Lead prospecting
- Network development
- Account development
- Fluent in English, Spanish, and Portuguese
- Outstanding customer service
- Experienced in Teams, Microsoft Word, and Excel
- Relationship building, problem-solving, and conflict resolution
- Process optimization, adaptability in dynamic environments
Languages
English
Professional
Spanish
Professional
Portuguese
Professional
Timeline
Sales Representative
Frito Lay
10.2022 - 03.2024
Driver
Casa Trias
09.2021 - 07.2022
Warehouse Supervisor
Raisman Corporation
02.2019 - 06.2022
Supervisor
Two Brothers Connections
11.2013 - 12.2018
Paint and Body Shop
bienaventurados Paint & body shop
05.2006 - 10.2007
Warehouse Supervisor
mobile distribution inc
04.2006 - 05.2013
Warehouse Manager
Yam wireless inc
09.1999 - 03.2006
Teller Supervisor
Banco Itau
04.1998 - 05.1999
High School Diploma -
Ceja Copacabana
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