Marcelo Salas
Dillon
Summary
Management professional with customer service excellence.
Consistent track record of team leadership and oversight of operations. Consistently achieves goals through team efforts and adaptability to any situation.
Skilled in conflict resolution, team workflow, and forming a positive work environment.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Vail Resorts
07.2019 - 07.2025
- Coordinated seasonal operations across 5 retail locations in Park City and Keystone, boosting customer satisfaction. Brought excellent service and a personalized experience to every customer. Responsible for stores that made a million dollars, half a million dollars each year.
E-Commerce Marketing
Amitys USA
03.2021 - 09.2023
- Launched engaging e-commerce stores on Amazon, Facebook/Instagram, and TikTok for a haircare brand, driving online visibility, traffic, and boosting sales. Enhanced the amitysusa.com website by leveraging SEO strategies and analytics tools.
Mountain Bike Mechanic
Vail Resorts Inc. Park City - Keystone
07.2019 - 04.2025
- The main role involved fixing, washing and maintaining rental bikes for customers. Fixed damaged breaking pads, replaced wheels and tires, bleeded/ replaced breaks, derailleurs, headsets, chains
Sales and Retail, Products and Service
Cerveceria Rancho Humo Costa Rica
02.2018 - 11.2018
- Negotiated with over 15+ different restaurants and bars to supply them with our artesian beer. My job was to make sure our clients were satisfied and if not, what can I do to fix that.
Education
Business Administration degree -
Universidad Latina
12.2018
Highschool diploma - undefined
Blue Valley School
01.2017
Skills
- Customer Service Excellence
- Budget management
- Team leadership
- Effective decision-making
Additional Activities
CISV Program Student exchange program. Marbella Surfing Camp Helped organize a camp in Marbella Beach(Costa Rica) where we camped, cooked and surfed for a month on a beach with a group called Christian Surfers.
Timeline
E-Commerce Marketing
Amitys USA
03.2021 - 09.2023
Assistant Manager
Vail Resorts
07.2019 - 07.2025
Mountain Bike Mechanic
Vail Resorts Inc. Park City - Keystone
07.2019 - 04.2025
Sales and Retail, Products and Service
Cerveceria Rancho Humo Costa Rica
02.2018 - 11.2018
Highschool diploma - undefined
Blue Valley School
Business Administration degree -
Universidad Latina
Hobbies and Interests
Video editing, Photoshop/Photo editing Freelancing, Fishing
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