Marcelo Trinidad
Miami,FL
Summary
Accomplished hard worker, efficient, reliable, skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
14
14
years of professional experience
Work History
Store Manager
Dunamis Pichi Zuri, LLC
03.2023 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Administrative Manager
Nasandy Foundation
06.2016 - 03.2023
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Enhanced team productivity by providing ongoing professional development opportunities and regular performance feedback.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Facilitated successful cross-departmental collaborations, fostering positive working relationships between team members.
Banking Customer Service Representative
Amambay Bank
04.2012 - 07.2013
- Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
- Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
Administrative Assistant
Cargill, Inc.
02.2010 - 03.2012
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
English Language Program -
Florida International University
Miami, FLBBA - Commercial Engineering And Project Management
Universidad Americana
Paraguay11.2014
Skills
- Project Management
- Customer Relations
- Relationship Building and Management
- Goals and Performance
- Systems and Software Expertise
- Product Merchandising
- Process Improvements
- Documentation and Reporting
- Multitasking and Organization
Accomplishments
- Managed a store that exceeded company expectations in every category in 2023.
- Increased sales by 9% of the store I was managing by improving procedures and customer service.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Store Manager
Dunamis Pichi Zuri, LLC
03.2023 - Current
Administrative Manager
Nasandy Foundation
06.2016 - 03.2023
Banking Customer Service Representative
Amambay Bank
04.2012 - 07.2013
Administrative Assistant
Cargill, Inc.
02.2010 - 03.2012
English Language Program -
Florida International University
BBA - Commercial Engineering And Project Management
Universidad Americana
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