Marcelo Paredes
MIAMI,FL
Summary
Hardworking and passionate student with strong organizational skills eager to learn from and teach coworkers. Goal oriented mindset and always ready to help the team set and achieve goals. Each day is a new challenge that will be taken head on.
Overview
8
8
years of professional experience
Work History
Server
Aurelia At Castle Hill
09.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, and demonstrating restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Busser/Food Runner
The Dining Room - Castle Hill Inn
05.2023 - 09.2023
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Trained new staff in bussing and cleaning procedures.
- Worked two positions (busser and room service) in times of short staffing.
- Filled in for servers when one did not show up (marking tables, taking drink orders, and giving recommendations).
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Addressed customer complaints and inquiries to verify satisfaction.
- Established rapport with customers by providing friendly and attentive service.
- Engaged in suggestive selling and other sales techniques.
Room Service Attendant
Castle Hill Inn
03.2023 - 05.2023
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.
- Protected guests by following proper food handling procedures.
- Prepared special services for guests such as honeymoon and other romantic packages.
- Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
- Served meals to customers according to established guidelines (Forbes standards).
Busser/Food Runner
The Lawn - Castle Hill Inn
02.2023 - 03.2023
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Collected trash and removed trays to maintain fresh and clean customer areas.
Volunteer
Friends Forever Rescue
06.2016 - 07.2017
- Maintained clean, neat and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others and help get pets adopted
- Supported engaging, fun and smooth-running events by helping with organization and planning.
Education
MBA - Concentration in Finance
Salve Regina University
Newport, RI05.2025
Bachelor of Arts - Financial Management
Salve Regina University
Newport, RI05.2024
High School Diploma -
Gulliver Preparatory School
Miami, FL05.2020
Skills
- Decision Making
- Written Communication
- Organization and Time Management
- Interpersonal Communication
- Analytical and Critical Thinking
- Self-Motivated
- Familiar and Comfortable with Google Workspace
- Familiar and Comfortable with Microsoft Excel
Languages
Spanish
Professional Working
Timeline
Server
Aurelia At Castle Hill
09.2023 - Current
Busser/Food Runner
The Dining Room - Castle Hill Inn
05.2023 - 09.2023
Room Service Attendant
Castle Hill Inn
03.2023 - 05.2023
Busser/Food Runner
The Lawn - Castle Hill Inn
02.2023 - 03.2023
Volunteer
Friends Forever Rescue
06.2016 - 07.2017
MBA - Concentration in Finance
Salve Regina University
Bachelor of Arts - Financial Management
Salve Regina University
High School Diploma -
Gulliver Preparatory School
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