Marcelyne Duverge
Orange,New Jersey
Summary
Proven Security Officer and Assistant Customer Service Manager with a track record of enhancing safety and customer satisfaction at Inter-Con Security Systems, Inc. and Madrag Clothing Store. Skilled in emergency response and developing strong client relationships, successfully improved team productivity and customer retention. Expert in security screenings and incident reporting, demonstrating a commitment to excellence and proactive problem-solving.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Security Officer
Inter-Con Security Systems, Inc.
09.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Assistant Customer Service Manager
Madrag Clothing Store
06.2019 - 08.2023
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed strong relationships with clients, ensuring a positive experience and cultivating repeat business.
- Promoted brand loyalty by offering personalized assistance tailored to individual needs during each interaction with customers.
- Created customer support strategies to increase customer retention.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Followed through with client requests to resolve problems.
Education
No Degree - Medical Assistant
Healthcare Training Institute
1969 Morris Avenue High School Diploma -
Orange High
400 Lincoln Avenue 06-2019
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Emergency response
- Security screenings
- Customer engagement
- Customer relations
- Team building
- Verbal and written communication
- Workflow management
- New hire training
Accomplishments
- Successfully completed two-week security training program.
Certification
- CPR/AED Certification
- Basic Security Officer Training Certification - International Foundation for Protection Officers (IFPO).
- First Aid Certification
Languages
French
Full Professional
Timeline
Security Officer
Inter-Con Security Systems, Inc.
09.2023 - Current
Assistant Customer Service Manager
Madrag Clothing Store
06.2019 - 08.2023
No Degree - Medical Assistant
Healthcare Training Institute
High School Diploma -
Orange High
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