Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marcenia Thomas

Freeport,IL

Summary

With a solid background in customer service spanning 6 years, I bring valuable experience in both administrative medical and general administrative roles, along with a strong foundation in general customer service. Known for exceptional communication skills, excels in building interpersonal relationships and tackling complex problem-solving situations. Proficiency in Microsoft applications, including Word, Excel, PowerPoint, and Outlook, further enhances the ability to deliver high-quality results. Eager to broaden horizons and take on new challenges, seeking opportunities to expand experience, knowledge, and responsibilities while contributing to the growth of the company.

Overview

4
4
years of professional experience

Work History

Insurance Verification Specialist

Shady Oak Dental
01.2025 - Current
  • Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.
  • Updated patient records with accurate, current insurance policy information.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.

Client Concierge

Ameriprise Financial
05.2024 - 10.2024
  • Handled incoming calls to ensure seamless communication.
  • Ensured office spaces were kept clean.
  • Managed systems to ensure accurate client data maintenance.
  • Managed event preparation tasks efficiently.
  • Organized meetings between clients and advisors.

Front Desk Administration

Endodontic Partners LLC
05.2022 - 04.2024
  • Delivered exceptional customer service.
  • Maintained and managed sensitive medical records.
  • Verified insurance benefits and eligibility.
  • Coordinated appointment setup and verification.
  • Managed pharmaceutical data with precision.

Front Desk Administration

Ashley Furniture (Regency Management)
04.2021 - 05.2022
  • Managing and Finalizing customer accounts
  • Aiding in the creation of new displays
  • Managing credit account creation
  • Locating and tracking customer orders

Education

Associate of Science - Business Administration

Harford Community College
Bel Air, MD
05.2020

Skills

  • Customer Service
  • Data Entry
  • Billing
  • Scheduling
  • Computer Literacy
  • Office Administration
  • Adaptability
  • Strong Organization
  • Time Management
  • Positive Work Attitude
  • Strong Multi-tasker
  • Strong Written Communication
  • Strong Oral Communication
  • Proficient in Microsoft Applications

Languages

French
Elementary
German
Elementary
Italian
Elementary
Portuguese
Elementary
Spanish
Elementary
English
Native or Bilingual

Timeline

Insurance Verification Specialist

Shady Oak Dental
01.2025 - Current

Client Concierge

Ameriprise Financial
05.2024 - 10.2024

Front Desk Administration

Endodontic Partners LLC
05.2022 - 04.2024

Front Desk Administration

Ashley Furniture (Regency Management)
04.2021 - 05.2022

Associate of Science - Business Administration

Harford Community College
Marcenia Thomas