Marcera Kimble
East Lansing,MI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
The UPS Store
East Lansing, MI
01.2023 - 06.2023
- Shipping packages,packing and loading, office work
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Consulted with customers regarding needs and addressed concerns.
- Followed policies and procedures to meet or exceed established performance requirements.
- Improved customer service wait times to mitigate complaints.
Food Service Team Member
Qdoba
East Lansing, MI
08.2022 - 04.2023
- Worked in fast-paced, ever-changing environment.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Prepared quality products while maintaining proper food safety practices and presentation within service goal times.
- Re-stocked, organized and arranged service and food stations.
- Memorized menu items and food preparation methods to better explain selections to guests and increase sales.
Donation Specialist
MSU Greenline
East Lansing, MI
01.2022 - 04.2022
- Greeted and engaged in friendly conversation with every donor to create positive donor experiences.
- Logged daily donations and issued tax receipts to donors.
- Educated donors on charity's policy, programs and mission to promote organization and encourage support.
Beauty Advisor
Ulta Beauty Inc.
Highland
11.2020 - 08.2021
- Selling products/Stocking products and cashier
- Excellent shade matching skills
- Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty.
- Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards.
- Recommended merchandise based on expert product knowledge and client preferences.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Displayed merchandise to present visually appealing arrangements that drive sales.
Education
Bachelor of Science - Public Relations, Advertising, And Applied Communication
Michigan State University
East Lansing, MI01.2024
Skills
- Complex Problem-Solving
- Guest Services
- Cross-Functional Team Collaboration
- Customer Service
- Quality Assurance
- Safety Regulations
- Team Collaboration
- Product Knowledge
- Stock Replenishment
- MS Office Proficiency
Timeline
Customer Service Associate
The UPS Store
01.2023 - 06.2023
Food Service Team Member
Qdoba
08.2022 - 04.2023
Donation Specialist
MSU Greenline
01.2022 - 04.2022
Beauty Advisor
Ulta Beauty Inc.
11.2020 - 08.2021
Bachelor of Science - Public Relations, Advertising, And Applied Communication
Michigan State University
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