Marcey McCracklin
Baton Rouge,LA
Summary
Thorough Demand Planner offering 13 years of comprehensive experience estimating future product demands by employing analytical, sales, and marketing data. Proficient in SAP/Oracle paired with in-depth knowledge of supply chain operations. Strategic and logical professional skillful in supporting risk assessment and mitigation processes and monitoring and reporting on changes in budgets, sales forecasts, or business strategies.
Overview
13
13
years of professional experience
Work History
Forecast Analyst/Demand Planning Specialist
GM Customer Care & Aftersales/XPO Logistics
12.2012 - Current
- Forecast interval, daily, weekly, and monthly contact volumes, handle times, staff requirements, and other production metrics by group and report on actual vs. forecasted volumes
- Create, modify, and maintain forecast models that accurately predict contact center impacts given changes in various operating assumptions
- Collaborate with suppliers of data to forecast models to understand/improve accuracy of the data provided
- Collaborate with supplier performance management and business performance management on initiatives to improve service and efficiencies
- Perform various analyses, formulate conclusions, and present conclusions to management
- Work with suppliers to develop short-term and long-term financial forecasts and budgets
- Provide variance analysis on forecast performance
- Determine Contact Center allocation plans through capacity planning
- Trained junior analysts in company-specific forecasting methodologies and best practices.
- Integrated external market research data into forecasts, enhancing decision-making processes across the organization.
Supply Chain Manager/Parts Specialist
GM Customer Care & Aftersales/Menlo
Warren, MI
04.2011 - Current
- Lead recovery process for assigned cases with appropriate GM functional staff.
- Work with other coordinators managing critical supply issues that come into CCA
- Flexible and work extended and non-core hours to ensure issues are resolved.
- Ability to summarize critical issues with resolutions and communicate to leadership
- Develop and lead complex flow plans for supplier performance tracking and part allocation
- Using mainframe, PowerBI, and various other tools to analyze supply chain status and develop countermeasures when necessary
- Ad-hoc projects as the need arises including holiday supplier work plans, premium reduction initiatives, and late/increased production changes
- Manage very complex & stressful supply issues to resolution to eliminate/minimize delays in customer vehicle repairs and lost sales disruptions
- Implemented inventory-management strategies to maximize availability and decrease waste.
- Streamlined inventory management processes to reduce supply chain costs and improve efficiency.
- Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving
- Designed plant layouts, tooling fixtures and flowcharts of materials to meet delivery targets
- Monitored supplier performance for compliance with contract terms and quality standards
- Implemented data-driven decision-making processes, leading to more accurate demand forecasting and reduced stockouts
Education
BBA - Business Administration
Jackson State University
05.2001 -
High School Diploma -
Flint Northern High School
Flint, Michigan 05.2001 -
Skills
Adaptability
undefinedTimeline
Forecast Analyst/Demand Planning Specialist
GM Customer Care & Aftersales/XPO Logistics
12.2012 - Current
Supply Chain Manager/Parts Specialist
GM Customer Care & Aftersales/Menlo
04.2011 - Current
BBA - Business Administration
Jackson State University
05.2001 -
High School Diploma -
Flint Northern High School
05.2001 -
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