Marcey Hammons
Houston,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Site Manager
Ricoh USA Corporate Solutions
09.2023 - Current
- Create weekly and monthly reports and presentations for management team.
- Implement process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Establish performance goals for employees and provided feedback on methods for reaching those milestones.
- Oversee employee attendance record, handle payroll, and order new materials for site.
- Keep site compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Site Coordinator
Ricoh USA Corporate Solutions
03.2022 - 09.2023
- Coordinate site, documented issues and escalated to executive teams.
- Communicate best practices among on-site and external personnel to align efforts and goals.
- Support senior leadership by developing status reports related to planning, scheduling, resourcing, and proposal development for various events.
- Liaise between business and technical personnel to ensure a mutual understanding of processes and applications
- Analyze clients business requirements and process through document analysis, interviews, and workflow charts
- Facilitate monthly meetings with multiple Centene sites to document requirements and explore solutions
- Develop business architecture using requirements such as scope, process, alternatives, and risks.
- Launched quality assurance practices for each phase of development
Corporate Receptionist
Amazon
06.2021 - 03.2022
- Confirmed appointments, communicated with clients and updated client records utilizing Amazon internal database (RDS).
- Managed multiple tasks and met time-sensitive deadlines.
- Answered and directed calls accordingly (Teams,Zoom, and Chime)
- Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
- Corresponded with clients through email, telephone or postal mail.
- Aggregated and prepared documentation and reports in Excel and Visio for office meetings, distribution and filing.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
- Monitored and screened visitors to verify accessibility to inter-office personnel through Amazon internal database (RDS)
Quality Tech
Tesla
11.2020 - 09.2021
- Follow safety guidelines and procedures.
- Knowledge of high risk/critical areas and how to properly take measurement.
- Accurately enter updated quality information into database for prompt hourly reporting.
- Supported quality team members during corrective action updates.
- Produced reports on diagnostic outcomes, non-compliance issues and other negative factors discovered during production.
- Performed quality inspections and drafted reports to detail non-conforming material issues.
- Built strong rapport with team members, management and clients to facilitate efficiency and productivity.
- Integrated diagnostic automation to accelerate and sharpen post-production testing.
- Expanded risk management measures through spot-checking and increased randomization of inspections.
Technical Operator
E&J Gallo Winery
09.2015 - 11.2020
- Understanding machine centers, the line flow and how they operate.
- Trouble shooting problems with the machines as they arise and communicate all issues with my team.
- Confirm current work order to current materials on the line and perform complete line changes as required of me.
- Complete all logs and present critical information as needed to communicate performance and continuous improvement opportunities.
- Ensure product quality is up to company standard at all time.
- Always follow company quality and GMP standards.
- Trained machine operators in correct use, calibration procedures and basic repairs.
- Completed emergency fixes as stopgap until maintenance teams could conduct advanced repairs.
- Sought out areas to improve processes and procedures in order to maximize output.
- Monitored strength, clarity and reliability of incoming and outgoing signals and adjust equipment as necessary to maintain quality broadcasts.
- Exceeded goals through effective task prioritization and great work ethic.
Problem Solve Ambassador
Amazon
02.2013 - 09.2015
- Cross-trained and backed up other customer service managers.
- Investigated and resolved accounting, service and delivery concerns.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Optimized customer support by establishing collaborative service environment.
Education
GED -
Arbor Education And Training
Bachelor of Arts - Business Administration And Management
Los Angeles Pacific University
Skills
- Proficient in Microsoft Office (Word, Excel, Outlook, Visio)
- Familiar with agile software development
- Skilled with developmental support through data entry and management
- Client Relations
- Resource Allocation
- Multitasking and Prioritization
- Business Development
- Trend Analysis
- Project Management
- Business Administration
References
Shawn Henderson
361-658-1866
Stacey Baker
209-277-0451
Jessica Esparza- Sanchez
512-271-0700
Erin Gritzen
760-519-0877
Timeline
Site Manager
Ricoh USA Corporate Solutions
09.2023 - Current
Site Coordinator
Ricoh USA Corporate Solutions
03.2022 - 09.2023
Corporate Receptionist
Amazon
06.2021 - 03.2022
Quality Tech
Tesla
11.2020 - 09.2021
Technical Operator
E&J Gallo Winery
09.2015 - 11.2020
Problem Solve Ambassador
Amazon
02.2013 - 09.2015
GED -
Arbor Education And Training
Bachelor of Arts - Business Administration And Management
Los Angeles Pacific University
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