Marcha Walker
Philadelphia,PA
Summary
To acquire experience in the medical field, which enables me, to fulfill responsibilities to the maximum capability.
Overview
22
22
years of professional experience
Work History
Customer service coordinator
Hair Club
01.2016 - 01.2023
- Making appointments, answering calls, checking clients in and out, making schedules, greeting clients, Opening and closing business daily, staging waiting room, and ordering supplies
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved concerns with products or services to help with retention and drive sales.
- Explained charges, fees, terms of sales, and service agreements to over 25+ customers daily.
- Responded to customer calls and emails to answer questions about products and services.
- Conferred with sales team members to evaluate processes and improve integration of after-sales assistance.
- Recommended and upsold new products, resulting in 10% increase in revenue.
- Maintained and managed customer files and databases.
- Followed through with client requests to resolve problems.
- Responded to customer needs through competent customer service and prompt problem-solving
- Resolved concerns with products or services to help with retention and drive sales
Cashier
Aldi
01.2019 - 01.2020
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Lifted up to 50 pounds at once and used forklift to move heavier loads
- Helped customers complete purchases, locate items, and join reward programs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Greeted customers entering store and responded promptly to customer needs
- Welcomed customers and helped determine their needs
Shift Supervisor
WaWa
01.2007 - 01.2017
- Helped store management meet standards of service and quality in daily operations.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Delivered successful training to more than 8 employees during tenure, educating on successful work processes and productivity strategies
Secretary
Creeks Finest
01.2007 - 01.2009
- Handled daily scheduling tasks and provided administrative support for entire department.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Scheduled appointments and conducted follow-up calls to clients
Shift Supervisor
Rite Aid
01.2005 - 01.2007
- Helped store management meet standards of service and quality in daily operations.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
- Enforced company policies and regulations with employees.
- Completed store opening and closing procedures and balanced tills.
- Delivered successful training to more than 4 employees during tenure, educating on successful work processes and productivity strategies
Camp Counselor
East-Wick Family Center
01.2002 - 01.2006
- Led groups of children safely through variety of camp activities.
- Worked with children of varying age, interest, skill, and developmental levels.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Implemented rules and regulations to enforce discipline and compliance.
- Worked with children of varying age, interest, skill, and developmental levels
- Led groups of children safely through variety of camp activities
Secretary
Alexa’s Trucking
01.2003 - 01.2004
- Filing, Faxing, Copying, Answering phones, and Data entry.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Certified Nurses Aide Coordinator/Unit Clerk
Van-Rensselaer Manor
01.2001 - 01.2002
- Developed policies and procedures for effective pharmacy management.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Answered phone calls and messages for 5-physician nursing home medical facility, scheduling appointments, and handling patient inquiries
Education
Diploma - Medical Assistant
Cittone Institute
Philadelphia, PA05.2005
High School Diploma -
Stevenson High School
Bronx, NY12.1999
Skills
- Customer service excellence
- Documentation skills
- Register operations
- CRM Software
Timeline
Cashier
Aldi
01.2019 - 01.2020
Customer service coordinator
Hair Club
01.2016 - 01.2023
Shift Supervisor
WaWa
01.2007 - 01.2017
Secretary
Creeks Finest
01.2007 - 01.2009
Shift Supervisor
Rite Aid
01.2005 - 01.2007
Secretary
Alexa’s Trucking
01.2003 - 01.2004
Camp Counselor
East-Wick Family Center
01.2002 - 01.2006
Certified Nurses Aide Coordinator/Unit Clerk
Van-Rensselaer Manor
01.2001 - 01.2002
Diploma - Medical Assistant
Cittone Institute
High School Diploma -
Stevenson High School
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