Marchaeus Bacon
Landover,MD
Summary
An agile and adaptable Program Management Leader committed to meeting the needs of and advocating for employees and consumers via Human-Centered Design and DEIB. Documented strengths in building and maintaining relationships with diverse stakeholders in a dynamic, fast-paced setting with a keen focus on value delivery.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CCLE Program Manager/Chief of Staff
United Health Group
03.2023 - Current
- Active member of the program leadership team in determining and implementing strategic and tactical changes that evolve the program to ensure people development, upskilling, and career advancement objectives are met while delivering concrete value to the business on a quarterly cadence
- Led initiatives to build out the program with stakeholders such as DEI, Communications, Early Careers, the people team, and the office of the CEO as Chief of Staff to the program director
- Build programs and events for career fairs, the Speakers Series, internal team leadership, shadowing, mentoring, and placement initiatives
- Leading Change Management for the program and participants working on business project delivery
- Enabling diversity in action through the creation of spaces inside and outside of the program for the company's most diverse population to be at the table and share views and ideas in pursuit of a highly productive and performant team and program
- Leading Diversity, Equity, Inclusion, and Belonging initiatives for the program as a certified DEIB Facilitator
- Managing agile teams of people in leadership development and project value delivery
- Coaching and leading teams through user-centered and customer-centric efforts for all market groups
- Creation, facilitation, and evolution of core curriculum in core areas of development for the program – Consumer Centric toolkit, Human Centered Leadership, New Ways of Working, Business Acumen, and Career Development
- Internal Consulting and acquisition of various experience improvement efforts throughout all market groups for program participant teams to work quarterly
- Coached teams in career placement as cohort members prepare to move to their successive positions.
Change Manager/DEI Consultant
United Heath Group
05.2021 - 03.2023
- Trained and program-managed all aspects of Prosci Training for over 400 people
- Lead Care Delivery organizations and corporate teams through Change Management practices and training
- Coached teams on various change management and change leadership models, practices, and methodologies
- Managed internal and external client-facing relationships through transitional periods
- Helped Leaders coach through Change delivery systems
- Coached and led DEI conversations and initiatives.
Scrum Master – Technology Enablement and Product Delivery
Optum, UnitedHealth Group
10.2020 - 05.2021
- Led agile team that supported technical project enablement for Optum Health and Optum Care, the areas of the organization with the most rapid and impactful growth
- Conducted sprint reviews and planning meetings to promote entire team engagement
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive value delivery
- Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity
- Mentored junior team members on Scrum best practices, fostering their professional growth within the organization.
Care Consultant, Sr.
Amerigroup
11.2011 - 11.2020
- Worked with practices to achieve a 5 percent cost reduction in ER visits, Inpatient Admissions, and 2 percent in Pharmacy
- Offered strategic planning and goal-setting advice on the best way to implement plans for the Shared Savings Program
- Analyzed data using Sales Force
- Trained providers on tools such as PCMS, FRG, TCA, and health plan tracking reports for analysis work.
Provider Relations Account Manager
Health Services
12.2016 - 11.2017
- Worked with the Provider Community to ensure timely resolution of issues and build relationships
- Completed new Provider Orientation for MCO
- Partnered with Network Development to identify networks
- Managed ten accounts across several portfolios.
Legislative Assistant
Office Of Yvette Clarke
07.2015 - 07.2016
- Met with Organizations and groups on various Healthcare issues in the Congresswoman's district
- Advised the Congresswoman on Healthcare, Technology, and Business legislative policy issues
- Wrote floor speeches and talking points on Healthcare, Immigration, and Economic Policy
- Worked on a diverse and inclusive team to meet the needs of all the people the Congresswoman served.
Education
MBA - Technology Management
University of Phoenix
Tempe, AZ05.2005
BBA - Management Information Systems
Tennessee State University
Nashville, TN05.2000
Skills
- Customer service
- Senior Management
- Healthcare Quality
- Strategic planning
- Relationship development
- Project Management
- Risk mitigation planning
- Change Management (Certified)
- Agile SCRUM (Certified)
- Coaching
- Instructional Design
- Training Delivery
- Workshop Facilitation
- Meeting Management
- Advocacy
- Program Management
- Leadership
- Facilitation
- Event Management
- Presentations
- Group Facilitation
- DEIB Leadership
- Team Development
- Strategic Planning
- Procurement
Certification
- Agility in HR, ICAGILE, Washington, DC
- Diversity Equity, Inclusion Certified, Rice University, Houston, TX
- DEIB Facilitation, Headway and Associates, Washington, DC
- Scrum Alliance, Scrum Master, CSM
Affiliations
Alpha Phi Alpha Fraternity, Inc.
Timeline
CCLE Program Manager/Chief of Staff
United Health Group
03.2023 - Current
Change Manager/DEI Consultant
United Heath Group
05.2021 - 03.2023
Scrum Master – Technology Enablement and Product Delivery
Optum, UnitedHealth Group
10.2020 - 05.2021
Provider Relations Account Manager
Health Services
12.2016 - 11.2017
Legislative Assistant
Office Of Yvette Clarke
07.2015 - 07.2016
Care Consultant, Sr.
Amerigroup
11.2011 - 11.2020
MBA - Technology Management
University of Phoenix
BBA - Management Information Systems
Tennessee State University
- Agility in HR, ICAGILE, Washington, DC
- Diversity Equity, Inclusion Certified, Rice University, Houston, TX
- DEIB Facilitation, Headway and Associates, Washington, DC
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