Marchanna Texeria
McDonough,GA
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing the work of completion consultants and completion supervisors. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operations Manager
Target
07.2021 - 06.2024
- Led a team of over 300 employees, providing mentorship, coaching, and growth opportunities.
- Empowered employees to take ownership of responsibilities, leading to increased accountability and improved performance outcomes.
- Observed each employee's strengths and initiated a mentoring program to improve areas of weakness.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Function as a critical source of expertise in the Removal Order area and provide additional support in the Outbound department.
- Establish and reinforce safety protocols and operational guidelines to promote a secure work environment.
- Provide leadership in safety initiatives and ensure adherence to safety regulations and best practices.
- Act as an Emergency Response Team (ERT) member and participate in emergency drills and preparedness activities.
- Ensure efficient pick and put away processes to meet targeted performance and service level objectives.
- Work collaboratively with other departments to optimize operations and proactively resolve challenges.
- Analyze performance data and metrics to identify opportunities for enhancement and implement effective solutions.
- Ensure prompt and efficient communication with multiple outbound carriers for timely delivery of customer orders.
- Track and manage records of outbound trailers in Smart-sheet, ensuring on-time departures and addressing any issues.
- Utilize YMS for trailer transfer and promptly report incidents to the Yard Team.
- Lead the Removal Order process, including managing a comprehensive liquidation/recall log.
- Analyze SCI/Greenfield data to identify potential areas for improvement in customer quality and provide valuable insights for the Fulfillment department.
- Mentor and support team members and peers in embracing and applying Target Culture principles.
- Lead continuous improvement initiatives, projects, and events within the fulfillment center.
- Assisted in recruiting, hiring, and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish critical internal functions and outline the scope of positions for the new organization.
- Managed performance reviews for 300 employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests following FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Fielded employee inquiries related to insurance, pension plans, vacation, sick leave, and employee assistance.
- Coordinated employee training programs to boost skills development and improve overall performance.
- Facilitated strong relationships between our team and other departments, improving cross-functional collaboration.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Promoted a culture of continuous improvement by encouraging innovation and problem-solving among team members.
- Assisted in recruitment to build a team of top performers.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Conducted thorough accident investigations to identify root causes and prevent future occurrences.
Process Assistant
Amazon
10.2005 - 07.2021
- Utilized the WMS system to enter and verify orders over 160,000 cartoons.
- Verified work orders for accuracy upon completion.
- Provided support in various department tasks and assisted in daily management tasks such as labor allocation, leading meetings, assigning job duties, and communicating with suppliers
- Covered vacations for Area Managers and ensured policy follow-up and attendance tracking.
- Monitored and provided feedback on associate performance for successful team performance
- Participated in Operational Excellence initiatives and updated SOPs as required
- Identified and addressed safety hazards, coached associates on safe work practices, participated in safety initiatives, and promptly reported job injuries to the area manager.
- Managed and ensured safe and efficient operations at ship docks for OB
- Conducted stock checks, shelf stocking, pallet receiving, pallet stocking/put-away, problem-solving, container loading/unloading, and inbound and outbound shipment dock tasks.
Digital Team Supervisor
Burberry
08.2020 - 05.2021
- Facilitated strong relationships between teams and other departments, improving cross-functional collaboration.
- Resolved conflicts between team members diplomatically, maintaining a healthy working environment conducive to productivity.
- Evaluated team member performance regularly, guiding professional growth and development.
- Collaborated with upper management to establish performance goals for the team and develop strategies for achieving them.
- Managed performance reviews for 75 employees, analyzing individual employee achievements and overall trends in workforce execution metrics.
- Enhanced team productivity by implementing efficient workflow processes and monitoring daily progress.
- Managed a diverse group of employees to ensure the timely completion of projects while maintaining high-quality standards.
- Communicated policy updates and company information through team meetings, huddles, and one-on-one development sessions.
- Mentored new hires in company policies, procedures, and expectations to facilitate their smooth integration into the team.
- Streamlined office procedures for increased efficiency, saving time and resources.
- Documented coaching and development sessions, corrective actions, and improvement plans to help staff meet key performance indicators.
- Led weekly meetings with staff to discuss progress updates, address concerns, and maintain open lines of communication.
- Incentivized performance metric improvements through various programs and initiatives to reward exceptional effort and noteworthy contributions.
- Led conference calls to communicate priorities, review negatively impactful events, and describe new policies.
- Optimized scheduling processes to ensure adequate staffing levels during peak business hours.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Supervised ongoing daily production phases.
- Coordinated project workflows for departments.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Planned, organized, and monitored resources to use labor, equipment, and materials efficiently.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Cultivated professional working relationships with peers and managers.
- Oversaw inventory and product stock to develop and maintain inventory controls, resulting in cost savings and reduced overages.
- Oversaw loading and unloading of packages in the warehouse.
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Manchester, NH07.2024
High School Diploma -
Ansonia High School
Ansonia, CT01.2007
Skills
- Problem-Solving and Decision-Making
- Employee relations and conflict resolution
- Strategic Planning and Implementation
- Inventory Management
- Employee Motivation
- Data Analysis
- Process Improvement
- Health and safety compliance
- Incident Management and Investigation
- Safety program development
- Hazard Identification
- Safety inspection and auditing
- Emergency Response Planning
- Excavation and Fire safety management
Certification
- Certified CPR and adult first aid, American Red Cross -01/2024 -01/2026
Timeline
Operations Manager
Target
07.2021 - 06.2024
Digital Team Supervisor
Burberry
08.2020 - 05.2021
Process Assistant
Amazon
10.2005 - 07.2021
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
High School Diploma -
Ansonia High School