Overview
Work History
Education
Skills
Timeline
Summary
Custom
Generic

Marchantia Ivey, SHRM-CP

Brandywine,MD

Overview

12
12
years of professional experience

Work History

People Services Operations Manager

Premier Research
Brandywine, MD
01.2022 - Current
  • Directs Talent Acquisition Program Coordinating Team that supports Canada and North America offer letters, interview scheduling, background checks, and onboarding
  • Serves as a Project Manager for the global implementation of an employee experience platform
  • Enhances, trains, and implements globally an onboarding process to improve candidate experience throughout the hiring process
  • Resolves customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Presents performance and productivity reports to supervisors.
  • Audits recruitment practices for compliance with affirmative action regulations
  • Identifies global talent management priorities and goals and collaborated closely with human resource personnel
  • Creates processes and resources to create consistency amongst the Talent Acquisition team globally
  • Leads routine I-9 audits to ensure compliance with ICE regulations
  • Assesses employee development needs and provided feedback on their progress towards meeting goals.
  • Directs operations staff by providing guidance, training, and support in order to meet company objectives.
  • Led I-9 update for over 500 employees in North America to comply with updated ICE guidelines
  • Created a new internal opportunity program and marketing plan to increase the use and trust of the program by employees
  • Redesigned, implemented and directed a new and improved Global Employee Referral Program
  • Led Global Onboarding process improvement project to improve efficiency, automation, and cohesiveness.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Created process to upload, update and retire policies via sharepoint

Human Resources Operations Coordinator

Intuitive Research and Technology Corporation
Fort Walton Beach , FL
12.2018 - 12.2021
  • Recruited qualified individuals for multiple positions. Supports business development efforts.
  • Processed expense reports and facilitates new hire on boarding.
  • Partnered with Corporate Communications and Business Development to create specific plans for recruiting initiatives and employee events for the Florida offices.
  • Manages training and development company wide. Completes onboarding and new hire orientation.
  • Audited job postings for old, pending, on-hold and draft positions.
  • Conducted telephone, virtual and onsite interviews.
  • Facilitated delivery of HR services by establishing and maintaining positive relationships with teams and leadership across organization.
  • Worked with HR management to devise and update policies based on changing industry and social trends. Creates wellness initiatives, educational meetings and fitness programs throughout the year.
  • Created and modifies job descriptions within all departments. Improved employee engagement and moral by developing wellness programs for employees and enforcing positivity guidelines.

Staffing Services Supervisor

Kelly Services
Fort Walton Beach, Florida
05.2016 - 01.2018
  • Established recruiting requirements by studying organization plans and objectives; meeting with hiring managers to discuss needs.
  • Managed onboarding and offboarding of employees.
  • Determined applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.
  • Conducted training for teachers, administrative assistants, and food service workers.
  • Evaluated applicants by discussing job requirements and applicant qualifications with managers; interviewing applicants on consistent set of qualifications.
  • Created innovative retention techniques such as Substitute Teacher of the Month, prize drawings, and Substitute Teacher Enhancement Training (STET).
  • Solved payroll issues, managed over 250 employees, hires/terminates employees, and updates all tax information.

Personnelist/Human Resources

United States Air Force Reserves
Glendale, AZ
01.2012 - 09.2016
  • Managed multiple Personnel programs that included over 1500 members dispersed in 3 states.
  • Managed expense reports using Defense Travel System (DTS)
  • Assisted the section chief and reserve recruiters with processing incoming members into the wing.
  • Assisted in advising commander and staff on manning plans for their units, awards, decorations, and evaluations.
  • Maintained awards and decorations program for the 944th FW at Luke Air Force Base and geographically separated units.
  • Reviewed and administered Officer Performance Reports/Enlisted Performance Reports for reserve members; ensured compliance with current guidelines and processing in vPC-GR.
  • Managed the Family Care Plan program to ensure 100% compliance throughout the Wing.
  • Created ID cards for active duty, guard and reserve members and their families
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Monitored deadlines for projects associated with each program initiative.

Education

Bachelor of Arts - Communication Studies

Grand Canyon University
Phoenix, AZ
2016

Skills

  • Full Cycle Recruitment
  • Customer Service
  • Software Implementation
  • Training
  • Sharepoint
  • Global Onboarding
  • Project Management
  • Microsoft Office
  • Communication
  • Process Improvement
  • Microsoft Office
  • HRIS: Workday, Jobvite, Taleo

Timeline

People Services Operations Manager

Premier Research
01.2022 - Current

Human Resources Operations Coordinator

Intuitive Research and Technology Corporation
12.2018 - 12.2021

Staffing Services Supervisor

Kelly Services
05.2016 - 01.2018

Personnelist/Human Resources

United States Air Force Reserves
01.2012 - 09.2016

Bachelor of Arts - Communication Studies

Grand Canyon University

Summary

Experience and self-motivated Human Resources professional, military spouse and veteran with a SECRET clearance. Successful at building rapport at all levels, delivering exceptional customer service, process improvement, task management, recruitment, program management and global operations.

Custom

Volunteer

TAP-Herbert Field   02/2019-12/2022

Hours Per Week: 20 Type of Employment: Part-Time, 

  • Participated on multiple monthly employer TAP panels to discuss the military to civilian transition, interview and resume coaching and Linkedin tips.

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Marchantia Ivey, SHRM-CP