Marche Carter- Tingle
Philadelphia,PA
Summary
Experienced Property Manager with a strong background in overseeing financial operations and promoting community engagement. Skilled in conflict resolution, financial analysis, and team leadership resulting in improved operational efficiency and tenant satisfaction. Committed to creating vibrant living environments through innovative property management strategies and collaborative vendor partnerships. Proven track record of fostering robust community engagement and enhancing member satisfaction by implementing successful community initiatives that increase participation and strengthen relationships. Excellent communication and conflict resolution skills contribute to seamless community operations.
Overview
8
8
years of professional experience
Work History
Community Manager
CSCRE
07.2024 - Current
- Create detailed budgets that accurately projected income and expenses for the property – enabling informed decision-making on financial matters.
- Increased lease renewals with proactive communication and timely resolution of tenant issues.
- Manage property maintenance tasks for a well-kept, visually appealing community.
- Generate revenue growth by marketing available properties effectively and securing new tenants quickly.
- Train and mentor new staff of 12 members to ensure consistent delivery of exceptional property management services across the team.
- Ensured compliance with all federal, state, and local housing regulations for a legally compliant property management operation.
- Reduced delinquencies by implementing effective rent-collection strategies and working closely with tenants experiencing financial difficulties.
- Coordinated move-ins/move-outs efficiently for minimal vacancy periods – maximizing rental income potential.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verify income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maximize rental income while minimizing expenses through effective planning and control.
- Generate leads for sales and rental properties through cold calls and referrals.
- Develop annual operating budgets and forecasts, as well as sales and marketing plans.
- Complete annual rent calculations using housing database software.
- Analyze operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Assistant Community Manager
Berger Rental Communities
07.2022 - 07.2024
- Managed vendor relationships, securing high-quality services at competitive prices for property upkeep.
- Assisted with the collection of rent payments, ensuring timely deposits and accurate recordkeeping.
- Supported property manager with lease negotiations, resulting in favorable terms for both parties.
- Collaborated with Property Manager on budget development and expense tracking to maintain financial stability of the property.
- Maintained detailed records of all leases, contracts, and legal documents to support efficient property management operations.
- Facilitate smooth move-in and move-out processes for tenants, ensuring minimal disruptions to daily operations.
- Organized community events for residents, fostering a sense of belonging within the property environment.
- Provided exceptional customer service to current and prospective tenants by answering inquiries promptly and accurately.
- Improved tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated maintenance team schedules, optimizing workflow and minimizing downtime for tenant services.
- Performed market research to stay informed on industry trends and local rental rates, aiding in strategic decision-making processes for leasing initiatives.
- Conducted thorough property inspections to identify maintenance needs and ensure compliance with safety regulations.
- Assisted in marketing efforts to attract new tenants, contributing to high occupancy rates throughout the year.
- Participated in regular staff meetings and training sessions to stay updated on industry best practices and enhance professional skills.
- Streamlined communication between property management and tenants, maintaining open lines for better issue resolution.
- Contributed towards reducing vacancy rates by conducting apartment showings that highlighted features appealing to potential renters.
- Assisted with the preparation of legal documentation for lease agreements, eviction notices and other relevant forms in accordance with property management policies.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with legal counsel to resolve tenant disputes.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Liaised between clients and vendors and maintained effective lines of communication.
- Established administrative work procedures to track staff's daily tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Assistant Community Manager
Case and Associates
09.2016 - 01.2022
- Lead community operations, enhancing resident satisfaction through proactive management
- Implement cost-effective solutions, resulting in improved retention rates
- Foster positive relationships with residents and staff
- Coordinate maintenance requests, ensuring timely resolutions and maintaining property standards
- Develop creative community engagement programs, boosting participation and creating a vibrant living environment
- Streamline administrative processes for efficiency
- Oversee lease agreements, rent collection, and financial reporting with meticulous attention to detail
- Ensure compliance with housing regulations
- Provide exceptional customer service, addressing resident concerns promptly
- Cultivate a welcoming atmosphere, contributing to a strong sense of community
- Spearhead community operations, driving resident satisfaction through proactive management and cost-effective solutions, resulting in improved retention rates
- Fostered positive tenant relationships, streamlined rental processes, and coordinated maintenance requests to ensure resident satisfaction and retention
- Implemented cost-effective property management strategies, reducing operational expenses while maintaining high-quality living standards for tenants
- Meticulously managed lease agreements, rent collections, and property inspections, ensuring compliance with local regulations and company policies
- Mentored new staff members, fostering a collaborative team environment and improving overall department productivity and morale
- Optimized rental processes and tenant relations, driving high satisfaction rates and boosting retention
- Implemented cost-saving strategies without compromising living standards
- Conducted thorough property inspections and managed lease agreements, ensuring full compliance with regulations
- Streamlined rent collection processes for improved efficiency
- Fostered community engagement, coordinated resident events, and managed property operations, enhancing tenant satisfaction and retention rates
- Streamlined administrative processes, reducing paperwork time and improving overall operational efficiency for the community management team
- Addressed resident concerns promptly, maintaining open communication channels and resolving issues to ensure a positive living environment
- Implemented new resident engagement initiatives, leading to increased participation in community events and improved overall satisfaction
- Managed property maintenance schedules, ensuring timely repairs and upkeep to maintain high standards of living for residents
- Led resident engagement initiatives, boosting event participation and satisfaction rates while streamlining administrative processes for enhanced efficiency
Education
Bachelor of Science - Business Management
Southern New Hampshire University
Manchester, NH11-2026
Skills
- Conflict Resolution
- Financial Analysis
- Team Leadership
- Property Inspection
- Operations Coordination
- Vendor Management
- Budgeting
- Daily operations management
- Property inspections
- Tenant and eviction laws
- Resident relations
- Community engagement
- Employee performance management
- Staff training
- Property management
- Financial budgeting and reporting
Timeline
Community Manager
CSCRE
07.2024 - Current
Assistant Community Manager
Berger Rental Communities
07.2022 - 07.2024
Assistant Community Manager
Case and Associates
09.2016 - 01.2022
Bachelor of Science - Business Management
Southern New Hampshire University
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