SQL on Linux
Marche Lundy
Orlando,Florida
Summary
Knowledgeable Technical Services Specialist skilled in preventive and predictive maintenance. Offers strengths in Technical Services , Quality Assurance and Customer Success. Relates well to vendors and subcontractors used to handle advanced maintenance issues. Inter Personal Skills when working with team members to ensure positive and product working environment. Skilled in de-escalation and upsell when resolving customer issues. The goal is always Customer Success no matter what roll we play in our industry.
Overview
9
9
years of professional experience
Work History
Linux System Administrator
Outcomes Solutions
Orlando, FL
04.2024 - Current
- Installed system-wide hardware components, confirming interoperation and compatibility with Linux-based software distros.
- Provided input on hardware and software purchasing, prioritizing return on investment to optimize IT spending.
- Designed disaster recovery systems, enabling continuity in event of power outages.
- Managed backup and disaster recovery through strict data control and retention policies, personally handling recovery tasks when issues arose.
- Coordinated cross-site installation of networked systems, confirming post-install connectivity.
- Completed reports detailing network and systems performance and downtime issues.
- Provisioned new software and hardware for use, following established security policies.
- Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
- Managed onboarding and offboarding of employees.
Technical Services Engineer
Absen Inc.
Orlando, FL
12.2023 - 02.2024
- Inspected equipment to advise management on repair needs, expected maintenance costs and upcoming special projects.
- Conducted root cause analysis to trace and identify system and equipment issues.
- Cleaned and organized work areas to minimize safety risks and avoid delays.
- Dismantled defective machines and equipment to install new or repaired parts.
- Led predictive initiatives to stay ahead of maintenance issues.
- Verified proper installation of hardware and software components to reinstall or repair as needed.
- Developed and implemented systems to maintain equipment functionality.
- Met customer needs consistently, identifying system requirements, planning product configurations, and delivering expert technical presentations.
- Products and Systems Proficiency: Novastar, Brompton
QA Specialist
Octapharma Plasma Inc.
Orlando, Florida
02.2023 - 10.2023
- Developed, conducted and evaluated application audits and testing processes.
- Evaluated testing processes to verify adherence to user expectations. Notified appropriate staff members regarding quality issues for remediation assistance.
- Organized file management systems to safeguard data integrity and accessibility.
- Assessed testing requirements and documentation to determine feasibility with current processes and capacities.
- Enforced control procedures and verified compliance with production work order specifications to protect product quality.
- Verified quality and graded finished products with visual inspections. Authored detailed technical reports and documentation.
- Verified quality control results with routine data and process audits.
- System Proficiency: SmartSolve, NexLynk, KwikTag, Tutela, IQVIA
Active Directory Administrator
Advent Health Orlando
Orlando, FL
11.2021 - 01.2023
- Safeguarded company data with top-quality anti-threat planning and corrective action strategies.
- Applied regular patches and reviewed breach attempts to keep systems protected against emerging security threats.
- Managed IT functions to support hardware, software and network systems.
- Developed and enhanced procedures for software updates, hardware configuration and data security.
- Supported users by troubleshooting and solving network access issues.
- Installed and managed system peripherals and components.
- Supported users with training, technical assistance, and network improvements.
- Resolved emergency issues quickly by maintaining organized spare parts inventory.
Tier 2 Technical Support Specialist
Plusone Solutions
Orlando, FL
05.2020 - 10.2021
- Familiarity with ticketing systems to log, track, and prioritize customer issues efficiently
- Ability to manage and update tickets, ensuring timely resolution and customer satisfaction
- (Ticket system: ServiceNow , EPIC), Product Knowledge: Deep understanding of the company's products or services to provide accurate information to customers
- Continuously update knowledge about new offerings and updates
- Problem-Solving: Analytical skills to assess customer issues and provide effective solutions
- Ability to think on one’s feet and resolve problems quickly and efficiently
- Patience and Empathy: Patience to handle frustrated or upset customers with a calm demeanor
- Empathy to understand the customer's perspective and respond with understanding
- Time Management: Efficiently manage multiple customer inquiries simultaneously
- Prioritize tasks to ensure timely responses to customer concerns
- Technical Proficiency: Familiarity with customer service software, CRM systems, and other relevant tools
- Ability to navigate computer systems and databases quickly and accurately
- (Ticket system: ServiceBench)
Asurion / Customer Service Supervisor
Asurion
Orlando, FL
10.2017 - 08.2019
- Strong leadership qualities to motivate, mentor, and guide the tech support team
- Ability to delegate tasks effectively and oversee the team's performance
- Experience in managing a team of tech support specialists, organizing schedules, and workload distribution
- Provide training and coaching to team members to enhance their technical and customer service skills
- Skill in resolving conflicts within the team and addressing interpersonal issues
- Foster a positive team environment and promote collaboration and teamwork
- Stay updated with emerging technologies and industry best practices
- Adapt to changes in technology and customer demands, ensuring the team remains proficient in the latest advancements
- Make informed decisions, especially in high-pressure situations, to ensure quick issue resolution
- Balance customer needs with company policies and resources effectively.
CSR-Peer Advisor-Tech Lead
Asurion
Orlando, FL
02.2016 - 10.2017
- Deep understanding of the company's products or services to provide accurate information to customers
- Continuously update knowledge about new offerings and updates
- Problem-Solving: Analytical skills to assess customer issues and provide effective solutions
- Ability to think on one’s feet and resolve problems quickly and efficiently
- Patience and Empathy: Patience to handle frustrated or upset customers with a calm demeanor
- Empathy to understand the customer's perspective and respond with understanding
- Time Management: Efficiently manage multiple customer inquiries simultaneously
- Prioritize tasks to ensure timely responses to customer concerns
- Technical Proficiency: Familiarity with customer service software, CRM systems, and other relevant tools
- Ability to navigate computer systems and databases quickly and accurately.
Education
High School Diploma -
Dr.Phillip's Highschool
6500 Turkey Lake Rd, Orlando, FL 3281903-2013
Skills
- Technical Expertise: In-depth knowledge of various technologies, computer Systems, software, and networking concepts Ability to Troubleshoot complex technical issues and provide Guidance to team members
- Leadership Skills: Strong leadership qualities to motivate, mentor, and Guide the tech support team Ability to delegate tasks Effectively and oversee the team's performance
- Team Management: Experience in managing a team of tech support specialists, organizing schedules, and workload distribution Provide training and coaching to team Members to enhance their technical and customer Service skills
- Problem-Solving Abilities: Exceptional problem-solving Skills to address escalated or challenging customer Issues Ability to analyze root causes and implement Strategic solutions to prevent recurrence
- Quality Assurance: Implement and maintain quality assurance standards to Uphold service excellence Conduct regular performance evaluations and provide Feedback to team members
- Data Analysis: Analyze support data and customer feedback to identify Trends, areas for improvement, and training needs Use Data-driven insights to enhance team efficiency and Customer satisfaction
- Active directory
- De-escalation
- Proficient in Microsoft Suites
- Customer Success
- Root Cause Analysis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Linux System Administrator
Outcomes Solutions
04.2024 - Current
Technical Services Engineer
Absen Inc.
12.2023 - 02.2024
QA Specialist
Octapharma Plasma Inc.
02.2023 - 10.2023
Active Directory Administrator
Advent Health Orlando
11.2021 - 01.2023
Tier 2 Technical Support Specialist
Plusone Solutions
05.2020 - 10.2021
Asurion / Customer Service Supervisor
Asurion
10.2017 - 08.2019
CSR-Peer Advisor-Tech Lead
Asurion
02.2016 - 10.2017
High School Diploma -
Dr.Phillip's Highschool
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceCareer advancementCompany CultureWork from home optionPaid time off4-day work weekStock Options / Equity / Profit SharingPersonal development programsHealthcare benefitsTeam Building / Company Retreats401k matchQuote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
Active Directory
Disaster Recovery
Rebuilds for Software Updates
Languages
English
Native language
Interests
Work Life Balance
Career Developement
Investment Opportunities
Culture
Similar Profiles
LUIS A. EMMANUELLILUIS A. EMMANUELLI
IT Support Specialist at Outcomes Health Info SolutionsIT Support Specialist at Outcomes Health Info Solutions
Kathleen Ernsberger, MPHKathleen Ernsberger, MPH
Project Management Specialist at Indiana University School of Medicine, Department of Surgery | Surgical Outcomes Quality Improvement Center (SOQIC) Health Services Research DivisionProject Management Specialist at Indiana University School of Medicine, Department of Surgery | Surgical Outcomes Quality Improvement Center (SOQIC) Health Services Research Division
Tracey CavanaghTracey Cavanagh
Senior support worker at Outcomes first groupSenior support worker at Outcomes first group
Emily HowieEmily Howie
Teacher’s Assistant at Beacon CollegeTeacher’s Assistant at Beacon College
Julissa FabianJulissa Fabian
CX Decorated Product Specialist at Wilson Hunt InternationalCX Decorated Product Specialist at Wilson Hunt International