Dynamic and compassionate professional with extensive experience at Miracle Homes, excelling in resident support and documentation. Proven ability to enhance safety procedures and foster emotional well-being. Skilled in time management and direct patient care, consistently delivering high-quality service and resolving conflicts to ensure a harmonious living environment.
Diligent Manager with background as Resident Assistant. Proven ability to foster supportive and inclusive living environment, efficiently resolving conflicts and enhancing resident satisfaction. Demonstrated leadership and communication skills in managing residential communities.
Attended, participated, and contributed to monthly staff meetings addressing resident needs.
Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
Responded to room transfers, incident reports, and maintenance requests.
Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
Assisted residents in preparing for activity and social programs.
Maintained clean, safe, and well-organized patient environment.
Assisted residents with daily dental and mouth care, bath
functions, and hair care.
To provide Adl's for the elderly, grooming, showering, cook, clean, complete laundry and companionship
Worked flexible hours across night, weekend, and holiday shifts.
To manage several adult family homes and CBRF's, recruiting and dismissals, manage and supervise staff, scheduling, schedule activities, transporting, provide companionship, cook, clean, provide cares and administer medications
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Maintained professional, organized, and safe environment for employees and patrons.
Maximized performance by monitoring daily activities and mentoring team members.
Cross-trained existing employees to maximize team agility and performance.
Improved safety procedures to create safe working conditions for workers.
Time management
Team player
Resident support
Documentation and reporting
Mental health awareness
Health and safety compliance
Emotional support
Residential support
Bed making
Policy enforcement
Laundry
Direct patient care