Summary
Overview
Work History
Education
Skills
Timeline
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Marche woods

Milwaukee,WI

Summary

Dynamic and compassionate professional with extensive experience at Miracle Homes, excelling in resident support and documentation. Proven ability to enhance safety procedures and foster emotional well-being. Skilled in time management and direct patient care, consistently delivering high-quality service and resolving conflicts to ensure a harmonious living environment.

Diligent Manager with background as Resident Assistant. Proven ability to foster supportive and inclusive living environment, efficiently resolving conflicts and enhancing resident satisfaction. Demonstrated leadership and communication skills in managing residential communities.

Overview

12
12
years of professional experience

Work History

Resident Assistant

Miracle Homes
12.2020 - Current

Attended, participated, and contributed to monthly staff meetings addressing resident needs.

Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.

Responded to room transfers, incident reports, and maintenance requests.

Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.

Assisted residents in preparing for activity and social programs.

Maintained clean, safe, and well-organized patient environment.

Assisted residents with daily dental and mouth care, bath

functions, and hair care.



PCW

A Plus Homecare Agency And Staffing
01.2019 - Current

To provide Adl's for the elderly, grooming, showering, cook, clean, complete laundry and companionship

Worked flexible hours across night, weekend, and holiday shifts.

Manager

Homes of Hope LLC
05.2013 - Current

To manage several adult family homes and CBRF's, recruiting and dismissals, manage and supervise staff, scheduling, schedule activities, transporting, provide companionship, cook, clean, provide cares and administer medications

Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Maintained professional, organized, and safe environment for employees and patrons.

Maximized performance by monitoring daily activities and mentoring team members.

Cross-trained existing employees to maximize team agility and performance.

Improved safety procedures to create safe working conditions for workers.

Education

High School Diploma -

Hamilton High School
Milwaukee, WI

Skills

    Time management

    Team player

    Resident support

    Documentation and reporting

    Mental health awareness

    Health and safety compliance

    Emotional support

    Residential support

    Bed making

    Policy enforcement

    Laundry

    Direct patient care

Timeline

Resident Assistant

Miracle Homes
12.2020 - Current

PCW

A Plus Homecare Agency And Staffing
01.2019 - Current

Manager

Homes of Hope LLC
05.2013 - Current

High School Diploma -

Hamilton High School
Marche woods