Marchell Everett
Victorville,CA
Summary
Dynamic healthcare professional with expertise in patient services and bed management at Providence St. Mary. Proven track record in optimizing processes and enhancing patient satisfaction through exceptional communication and problem-solving skills. Adept at leading teams and ensuring operational efficiency, contributing to improved service delivery and organizational effectiveness.
Overview
11
11
years of professional experience
Work History
Associate Patient Services Specialist
Providence St. Mary
Victorville, CA
06.2024 - Current
- Collecting and verifying patient demographics and insurance information.
- Managing patient appointments and insurance information via EPIC.
- Confirming insurance benefits and eligibility for services.
- Collecting patient liability (co-pays), deductibles before or at time of service.
- Greeting patients in a professional manner, addressing their concerns and handling complaints.
- Performing data entry, maintaining patient records and assisting check in and check out processes.
Bed Controller Coordinator
Desert Valley Hospital
Victorville, CA
08.2024 - 05.2025
- Assessing bed availability and assigned beds to patients.
- Coordinating with nursing staff and other departments to ensure smooth patient flow.
- Managing bed allocation and optimizing bed utilization.
- Resolving bed placement issues and communicating with hospital staff and patients.
- Assist with scheduling rides for patients.
Lead/Contact Center Specialist
Senior Care Action Network
Long Beach, CA
08.2014 - 04.2025
- Advocated for members as primary contact for inquiries regarding benefits, eligibility, referrals, and claims.
- Clarified customer issues to determine root causes and communicated effective solutions.
- Escalated member concerns to management or departments while adhering to procedural standards.
- Delivered exceptional customer service, maintaining professionalism to enhance member satisfaction.
- Documented transactions accurately by completing necessary forms and summarizing actions in systems.
- Explained benefits and plan options through in-person interactions, email, and phone communication.
- Collaborated with multiple departments to assist members efficiently in resolving inquiries.
- Monitored staff operations to ensure adequate coverage and provided real-time support on the call floor.
Education
Bachelors of Science - Healthcare Management
University of Phoenix
Phoenix, AZ09.2025
Skills
- Management and leadership
- Problem-solving strategies
- Business process optimization
- Call center operations
- Coaching and development
- Customer service excellence
- Health administration expertise
- Organizational effectiveness
- Quality assurance practices
- Team collaboration
- Professional conduct
- Time management skills
- Communication proficiency
Accomplishments
Deans List-2025
Timeline
Bed Controller Coordinator
Desert Valley Hospital
08.2024 - 05.2025
Associate Patient Services Specialist
Providence St. Mary
06.2024 - Current
Lead/Contact Center Specialist
Senior Care Action Network
08.2014 - 04.2025
Bachelors of Science - Healthcare Management
University of Phoenix