Marchell McCray
New Carrollton,MD
Summary
Innovative technology professional with diverse experience, skilled in enhancing systems and aligning technical solutions with business objectives. Proven track record of leading projects from inception to completion, driving organizational growth and success.
Overview
18
18
years of professional experience
Work History
HVAC Technician
United Air Temp
09.2021 - 07.2024
- Delivered accurate estimates within tight deadlines by utilizing effective time management skills and prioritizing tasks effectively.
- Stayed current with industry regulations and standards to produce cost estimates in compliance with all relevant laws.
- Installed new heating, ventilation, and air conditioning systems in residential buildings with precision and attention to detail.
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
- Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
Lead Overnight Dispatcher
Quick Connections, LLC
05.2017 - 11.2020
- Provided field units and clients updated information about orders, traffic, and requirements while monitoring status of field units to coordinate and prioritize their schedules
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Dispatched calls in the system according to urgency and importance and via phone and computer to send field units to appropriate locations for assistance
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Contributed to company growth by identifying new business opportunities from existing clients or referrals within the industry network.
Vendor Receiver
Harris Teeter
06.2014 - 06.2016
- Maintained detailed records of all received goods, providing accurate data for use in inventory audits and reporting purposes.
- Coordinated cross-functionally with sales teams to address customer inquiries regarding product availability or shipment status updates accurately and quickly.
- Maintained compliance with industry regulations by ensuring proper documentation of all received goods, including hazardous materials or perishable items.
- Enhanced inventory accuracy by diligently tracking incoming shipments and updating the warehouse management system.
- Negotiated favorable pricing terms with suppliers based on volume discounts or loyalty incentives while maintaining strong vendor relationships.
- Developed strong relationships with suppliers, resulting in better pricing on materials without compromising quality.
IT Helpdesk Support Technician
NIS Solutions
06.2010 - 10.2014
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
- Evaluated system logs to identify patterns of issues, recommending improvements to prevent recurring problems.
- Served as a key point of contact for end-users experiencing technical difficulties, providing clear communication throughout the resolution process.
- Supported remote employees by setting up virtual desktop environments and providing necessary access to company resources, ensuring seamless integration into the workplace.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Trained users on how to operate components and systems.
Assistant Store Manager
The Sports Zone
08.2006 - 08.2012
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed plans and specifications to identify scope and cost of projects.
Education
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Salt Lake City, UT08-2025
Associate of Applied Science - Network Information Systems
TESST College of Technology
Beltsville, MD06-2009
Skills
- Help Desk Support
- Customer Service
- Hardware/Software Installation & Maintenance
- Team Leadership
- Database Programming
- Systems Administration
- Operations Management
- Business Analysis
- Project planning and development
- Helpdesk operations
- Technical issues analysis
- Scope development
Volunteer Experience
- City of Glenarden, Volunteer Assistant of Community Day, 2019, 2021, 2022
- North Carolina Museum of Art, Volunteer Assistant to Film and Arts Dept, 2021
Timeline
HVAC Technician
United Air Temp
09.2021 - 07.2024
Lead Overnight Dispatcher
Quick Connections, LLC
05.2017 - 11.2020
Vendor Receiver
Harris Teeter
06.2014 - 06.2016
IT Helpdesk Support Technician
NIS Solutions
06.2010 - 10.2014
Assistant Store Manager
The Sports Zone
08.2006 - 08.2012
Bachelor of Science - Cybersecurity and Information Assurance
Western Governors University
Associate of Applied Science - Network Information Systems
TESST College of Technology
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