Marchella Caci
Lititz
Summary
Organized and adaptable professional with a proven track record at Complete Canine, LLC, enhancing pet wellbeing and customer satisfaction. Excelled in leadership and customer service, significantly contributing to team success and client retention. Skilled in multitasking and critical thinking, ensuring high-quality care and operational efficiency.
Overview
6
6
years of professional experience
Work History
Dog Daycare Assistant
Complete Canine, LLC
08.2022 - 01.2025
- Assisted in maintaining a clean and sanitary environment for the dogs'' wellbeing.
- Provided attentive care to each dog, addressing their individual needs and preferences.
- Enhanced dog socialization by implementing daily group play sessions and activities.
- Implemented creative enrichment activities to promote mental stimulation for dogs throughout the day.
- Supported overall business success by promoting services via social media channels and community events when applicable.
- Managed scheduling of appointments for grooming services offered within the facility.
- Managed dog intake process, including temperament assessments to ensure compatibility within playgroups.
- Efficiently handled unexpected situations such as separating aggressive dogs or administering first aid when necessary.
- Contributed to a positive work environment by collaborating with team members on daily tasks and responsibilities.
- Fostered strong relationships with clients by providing exceptional customer service, ensuring trust in the quality of care for their pets.
- Increased customer satisfaction with thorough communication regarding their pets'' experiences at daycare.
- Provided timely feedback on each dog''s progress to owners during pick-up or drop-off times.
- Ensured dogs'' health and safety through regular monitoring and reporting of any potential issues.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Communicated professionally with pet owners via phone, email, and text.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Cafe Attendant
Weavers Store Inc, - Cafe
04.2019 - 09.2022
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced cafe setting.
- Participated in staff training sessions, gaining valuable knowledge on cafe operations and customer service techniques.
- Maintained cleanliness of the cafe, ensuring a welcoming environment for all guests.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Operated cash register accurately, maintaining responsibility for proper handling of financial transactions.
- Actively contributed to a positive work environment by fostering collaboration among team members.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Produced food and drink products adhering to company quality and quantity standards.
- Assisted in training new hires by sharing best practices related to customer service, food preparation, and cafe operations.
- Received consistently positive feedback from customers on attentive service and product knowledge.
- Contributed to increased sales by upselling menu items and suggesting promotions or specials whenever appropriate.
- Reduced wait times for customers by quickly processing orders and payments with accuracy.
- Adhered to food safety regulations, ensuring all products were stored at correct temperatures and handled appropriately during preparation.
- Replenished products daily for optimal freshness and visibility.
- Assisted customers with product selection by answering questions about food ingredients.
- Provided assistance with menu planning when needed, contributing ideas based on market trends and customer preferences.
- Assisted in inventory management, replenishing supplies as needed to avoid shortages or waste.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain positive relationships.
- Supported management in achieving monthly sales targets by actively promoting new products or limited-time offers to customers.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Notified management of product and supply shortages to reduce disruption in availability.
- Collaborated with team members to optimize workflow and ensure smooth daily operations.
- Displayed excellent multitasking abilities while managing multiple orders simultaneously during peak hours without compromising quality or efficiency.
- Developed strong rapport with regular customers through personalized service, leading to increased loyalty and repeat business.
- Prepared high-quality beverages and food items, adhering to recipes and presentation standards.
- Managed multiple tasks in high-volume environment.
- Greeted customers with smile and provided helpful suggestions.
- Cleaned and maintained dining area and condiment stations.
- Processed customer orders and accurately entered into order system.
- Completed milkshakes and ice cream desserts for customers.
Education
High School Diploma -
Conestoga Valley
2110 Horseshoe Rd. Lancaster, PA 1760105-2021
Skills
- Leadership qualities
- Adaptable and flexible
- Time management proficiency
- Teamwork and collaboration
- Organizational skills
- Customer service
- Critical thinking
- Problem-solving
- Active listening
- Honest and dependable
- Effective communication
- Attention to detail
- Multitasking Abilities
- Task prioritization
- Self motivation
- Professionalism
Timeline
Dog Daycare Assistant
Complete Canine, LLC
08.2022 - 01.2025
Cafe Attendant
Weavers Store Inc, - Cafe
04.2019 - 09.2022
High School Diploma -
Conestoga Valley
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