Branch Manager
State Of Michigan
01.2011 - Current
- Supervise union staff that process the issuance of driver licenses (along with verification of U.S Visas,and foreign passports and resolving citizenship status issues)
- Oversee issuance of titles, license plates, registrations, and voter registration activities
- History of servicing 500 customers daily
- Ongoing training of staff (new procedures and best customer service practices)
- Train dealerships in processing their transactions in accordance with state regulations
- Quality Assurance and Inventory Management
- Delivered new employee 2-day onboarding and training sessions
- Responsible for monitoring workflow and evaluating procedures for ongoing process improvement initiatives
- Control customer flow by scheduling work assignments, setting priorities, and directing work assignments of employees in the most efficient capacity
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Reduced employee turnover by fostering a positive and inclusive work environment.
- Managed branch financials including budgeting and expense tracking for accurate reporting and decision-making support.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Ensured regulatory compliance through diligent adherence to state standards, guidelines, and department policies.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Utilized data-driven insights to make informed decisions regarding staffing levels during peak seasons thereby maintaining smooth functioning of branch operations.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
