Marchelle Cawthorne
Toney,AL
Summary
Reliable Rural Mail Carrier with efficiency when meeting deadlines and covering great distances in all weather conditions. A gregarious employee with neighborly mannerisms and enduring commitment to customer service by company objectives. Resourceful problem solver with self-reliance in logistically complex delivery routes. Motivated and enthusiastic rural carrier with proven success at modeling the highest delivery standards to customers in any location, whether rural or urban. Tireless customer-focused professional with. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Rural Mail Carrier
United States Post Office
09.2022 - Current
- Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.
- Reduced late deliveries by maintaining an organized and efficient route schedule.
- Ensured safe delivery of packages by following proper handling procedures and using appropriate equipment.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
- Streamlined the sorting process for faster mail distribution and improved overall efficiency.
- Maintained vehicle cleanliness and functionality, ensuring optimal performance for daily deliveries.
- Collaborated with other team members to identify inefficiencies in current mail processes and implement improvements.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
- Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
- Navigated various weather conditions safely while adhering to deadlines, ensuring consistent mail delivery despite unforeseen obstacles.
- Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Promoted a positive work environment by fostering teamwork amongst colleagues during peak times or challenging situations.
- Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Maintained records on customers with mail forwarding and change of address requests.
- Organized mail ahead of delivery runs for correct routing.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in the field.
- Greeted customers and answered questions regarding mail pick-up times, postal regulations, and delivery costs.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Directly interacted with customers to deliver mail, packages, and ordered goods.
Lead Custodian
Phoenix Services
04.2005 - 09.2022
- Enhanced cleanliness and sanitation by implementing efficient cleaning techniques and protocols.
- Reduced supply costs by monitoring inventory and suggesting cost-effective alternatives.
- Improved team efficiency with thorough training in equipment usage, safety procedures, and time management.
- Ensured timely completion of tasks by delegating responsibilities to custodial staff members effectively.
- Promoted a safe working environment through regular inspections and prompt resolution of potential hazards.
- Streamlined maintenance processes by establishing clear communication between custodians, management, and other departments.
- Boosted overall facility appearance by maintaining high standards for cleanliness in all areas, including restrooms, offices, and common spaces.
- Consistently met or exceeded expectations for quality control through rigorous inspection of completed tasks.
- Increased employee retention rates by fostering a positive work atmosphere and addressing any concerns promptly.
- Prioritized energy conservation efforts with the implementation of eco-friendly cleaning products and waste reduction initiatives.
- Maintained compliance with industry regulations through thorough knowledge of OSHA guidelines and adherence to company policies.
- Collaborated with administrators on facility projects such as renovations or large-scale cleaning operations to ensure successful outcomes.
- Performed custodial duties to maintain area in clean and habitable condition.
- Monitored employees to enforce proper use of personal protective equipment, supplies and equipment.
- Led, oversaw and trained team to perform routine custodial duties and basic maintenance and repair.
- Supervised supplies in inventory and submitted reorder requests.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways, and collecting trash.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies, and corridors.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Vacuumed and shampooed carpets, upholstery, and other fabrics.
- Cleaned walls and ceilings with special reach tools following a regular schedule.
Education
No Degree - Business Administration
Calhoun Community College
Huntsville, ALHigh School Diploma -
Penn Foster High School
Scranton, PA05.2005
Skills
- Time Management
- Geographical Knowledge
- Observation
- Inventory Management
- Reliability
- Multitasking
- Record Keeping
- Computer Literacy
- Organizational Skills
- Dependability
- Hand-eye Coordination
- Problem-Solving
- Attention to Detail
- Safe Driving
- Route Planning
- Delivery Procedures
- Customer Service
- Decision Making
- Adaptability
- Mail Distribution
- Package Handling
- Scheduling Flexibility
- Professionalism
- Self-motivation
- Critical Thinking
- Schedule Management
- Change-Of-Address Orders
- Conflict Resolution
Accomplishments
- Supervised a team of 5 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with a team of 10 in the development of my non-profit organization.
Timeline
Rural Mail Carrier
United States Post Office
09.2022 - Current
Lead Custodian
Phoenix Services
04.2005 - 09.2022
No Degree - Business Administration
Calhoun Community College
High School Diploma -
Penn Foster High School
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