Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Awards
AssistantManager

Marchelle Hayden Patton

Birmingham

Summary

Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.

Overview

9
9
years of professional experience
1
1
Certificate

Work History

Assistant Manager

Amazon
08.2020 - Current
  • Supported daily operations by managing workflows, monitoring metrics, and ensuring productivity goals are met.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Collaborated with cross-functional teams to drive continuous improvement.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Developed detailed plans based on broad guidance and direction.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

Salesman

Buffalo Rock
10.2019 - 08.2020
  • Built strong customer relationships with retail managers and store personnel to drive product visibility and maximize shelf space.
  • Managed a designated sales route, servicing existing accounts and securing new business for Buffalo Rock beverage products (Pepsi, Mt. Dew, Dr. Pepper, etc.).
  • Ensured accurate product deliveries and addressed any service issues promptly to support customer satisfaction.
  • Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
  • Developed strong client relationships through consistent communication and exceptional customer service.

Customer Service Manager

Walmart
02.2016 - 10.2019
  • Supervised front-end operations, including cashiers, customer service desk, and self-checkout areas to ensure smooth daily performance.
  • Managed scheduling, breaks, and labor allocation to optimize coverage and reduce wait times.
  • Trained and coached associates on customer service standards, store policies, and cash handling procedures.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.

Education

High School Diploma -

Clay Chalkville High School
05.2015

No Degree - Business Administration

Stillman College
05.2017

Skills

  • Customer service

  • Money handling

  • Team leadership

  • Decision-making

  • Time management

  • Problem-solving

  • Customer relations

  • Operations management

  • Sales growth

  • Policy enforcement

  • Cost reduction

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 25+ staff members.

Certification

  • N/A

Languages

English
Native or Bilingual

Timeline

Assistant Manager

Amazon
08.2020 - Current

Salesman

Buffalo Rock
10.2019 - 08.2020

Customer Service Manager

Walmart
02.2016 - 10.2019

High School Diploma -

Clay Chalkville High School

No Degree - Business Administration

Stillman College

Awards

Amazon: Top Shift Performance- Achieved best shift productivity rating for consecutive weeks/months, Walmart: Front End Performance Award- Led team to achieve top front-end service metrics for speed and accuracy, Buffalo Rock: Route Optimization Award- Acknowledged for improving delivery efficiency and customer satisfaction

Similar Profiles

CREATE PROFILE