Marchelle McIntyre

• Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
• Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
• Worked with providers to define quality metrics and outcome reporting process.
• Collected and aggregated data to identify problems or trends, such as turnaround time and issues with physician offices.

Build Authorizations and Send out denial letters

• Anticipated project obstacles and adjusted procedures to maintain steady progress
• Identified opportunities to optimize project performance
• Collaborated with cross-functional teams to ensure successful project results
• Analyzed data to identify and address project risks
• Recommended department workflow and process improvements to project manager and leadership
• Managed competing demands, adapting to frequent change, delays, or unexpected events
• Provided administrative support and workplace training to team members
• Coordinated staff schedules according to project deadlines and budget requirements
• Assigned duties and responsibilities to project personnel.

• Responded to telephone inquiries and complaints following standard operating procedures
• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
• Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
• Investigated and researched issues to determine root causes and appropriate resolution methods
• Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues
• Handled customer complaints and inquiries in a courteous and efficient manner
• Processed orders, returns, and exchanges in an accurate and efficient manner
• Updated and maintained database with accurate customer information and timely data entry
• Complied with corporate and regulatory policies regarding information confidentiality and privacy
• Maintained logs and documentation to detail key information regarding incoming and outgoing calls
• Remained open to feedback from supervisor and peers to build and improve skills set.

• Assisted customers with product selection, order entry, and payment processing
• Followed up with customers to support satisfaction and resolve any issues
• Resolved product or service problems by clarifying customer's complaints and determining cause of problem
• Built sustainable customer relationships of trust through open and interactive communication
• Loaded, unloaded and stocked daily shipments and weekly truck deliveries
• Described and explained merchandise and operation of merchandise to customers
• Provided accurate information regarding product features and benefits
• Obtained and evaluated relevant information to handle product and service inquiries
• Monitored customer feedback and confirmed customer satisfaction.

• Screened incoming telephone calls, routing to appropriate personnel
• Assisted the executive management team in making informed decisions by providing timely and accurate administrative support
• Maintained files and filing, keeping sensitive information confidential
• Compiled and entered data into various databases to ensure accuracy and completeness
• Prepared agendas and materials for meetings and conferences
• Provided cross-coverage support for other administrative personnel
• Served as primary point of contact for facilitating operational and administrative inquiries
• Used Microsoft Office Suite to create and revise documents and presentations
• Established professional and collaborative working relationships with company associates and external parties
• Reviewed work completed by other employees to verify proper spelling and grammar.