Summary
Overview
Work History
Education
Skills
Timeline
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Marchelle Thomas

Cahokia ,IL

Summary

Adept at fostering engaging environments, I excelled at Casino Queen by enhancing guest experiences and boosting dealer performance. My expertise in game rules and exceptional customer service skills led to significant operational improvements. Known for quick thinking and effective communication, I consistently ensured seamless gameplay, promoting customer loyalty and satisfaction. Offering dedication and strong work ethic, eager to develop and grow in fast-paced environment. Brings willingness to learn and adapt quickly to new systems and procedures. Ready to use and develop organizational and analytical skills in [Desired Position] role. Professional team member with focus on accuracy and compliance in cash handling. Known for reliability and adaptability in dynamic environments. Possesses strong skills in organization and attention to detail, and highly valued for teamwork and achieving results.

Overview

7
7
years of professional experience

Work History

Soft Count Team Member

Casino Queen
09.2023 - Current
  • Provided reliable support as a Soft Count Team Member, contributing significantly towards successful completion of monthly revenue audits.
  • Demonstrated professionalism while interacting with casino personnel across departments during transfer of funds.
  • Counted cash and casino chips to accurately reconcile transaction reports.
  • Audited money drawers and hand or machine-counted large cash values.
  • Handled money, ticket and chips exchanges for customers.
  • Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
  • Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
  • Fostered a positive working relationship with coworkers through teamwork and open communication channels.
  • Demonstrated excellent attention to detail while counting large sums of money quickly and accurately.

Customer Service Representative

Copart Auto Auctions
02.2018 - 04.2023
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Education

Bachelor of Science - Business And Managerial Economics

University of Phoenix
Tempe, AZ
08-2023

Diploma - General Studies

Ulysses S. Grant Senior High School
Portland, OR
05.1995

Skills

  • Staff Training
  • Understanding Customer Needs
  • Microsoft Word
  • Credit Card Payment Processing
  • Prioritization
  • Multi-Line Phone Talent
  • Strong Analytical and Problem-Solving Skills
  • Critical Thinking
  • Customer Relations

Timeline

Soft Count Team Member

Casino Queen
09.2023 - Current

Customer Service Representative

Copart Auto Auctions
02.2018 - 04.2023

Bachelor of Science - Business And Managerial Economics

University of Phoenix

Diploma - General Studies

Ulysses S. Grant Senior High School
Marchelle Thomas