Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marchessa Carter

Forney,TX

Summary

Skilled Appointment Setter with experience in scheduling, client communication, and customer service. Strengths include effective multi-tasking, ability to work under pressure, and exceptional organizational skills. Previous roles involved direct interaction with clients, ensuring all appointments were scheduled accurately and promptly while maintaining high levels of customer satisfaction.

Overview

3
3
years of professional experience

Work History

Appointment Setter

Reeves Property Inspections
Forney, TX
12.2023 - Current
  • Tracked call metrics such as number of calls made, duration of calls.
  • Followed up with customers after scheduled appointments were completed.
  • Collected data related to customer feedback on products or services offered by the company.
  • Developed and maintained relationships with potential customers through phone conversations.

Cashier

Brookshires Food Store
Forney, TX
07.2023 - 11.2023
  • Performed other duties as assigned by management.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Worked closely with front-end staff to assist customers.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.

Caregiver

Family Member With Progressive Disease
Forney, TX
07.2022 - 07.2023
  • Assisted elderly clients with daily activities such as bathing, dressing, grooming and meal preparation.
  • Responded quickly in emergency situations in a calm manner.
  • Organized recreational activities to promote physical and mental well-being of the elderly.
  • Respected the privacy, dignity and confidentiality of each client served.
  • Monitored vital signs and reported changes to medical team.
  • Provided companionship and emotional support to elderly clients.

Redemption Lead

Shenaniganz
Rockwall, TX
08.2021 - 07.2022
  • Resolved disputes between customers and vendors regarding redemption of loyalty points or rewards.
  • Assisted customers with redemption of loyalty points and rewards.
  • Provided technical support to customers for successful redemption of rewards.
  • Identified areas where improvements can be made in order to optimize the process for redeeming rewards.
  • Responded promptly to inquiries from customers regarding their reward redemption status.

Education

North Garland High School
Garland, TX
05-2022

Skills

  • Customer Service
  • Incoming Call Reception
  • Clear Communication
  • Natural Script Reading
  • Positive Attitude
  • Overcoming Objections
  • Computer Skills
  • Telephone Etiquette
  • Explaining Products and Services
  • Outgoing and Friendly
  • Problem-Solving

Timeline

Appointment Setter

Reeves Property Inspections
12.2023 - Current

Cashier

Brookshires Food Store
07.2023 - 11.2023

Caregiver

Family Member With Progressive Disease
07.2022 - 07.2023

Redemption Lead

Shenaniganz
08.2021 - 07.2022

North Garland High School

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Marchessa Carter