Summary
Overview
Work History
Education
Skills
Certificationsskills
Timeline
Generic

Marchetta Middleton

columbia,SC

Summary

I am seeking a position in a rewarding field where I can maximize my skills and abilities.

I am a hardworking individual who is a fast learner, team player, honest, dedicated, trustworthy and always willing to go above and beyond her call of duty. I also possess excellent leadership skills on and off the job. I have experience in customer service, stocking, pulling orders, housekeeping, inventory, checking merchandise, assembling and packing. I always perform my job duties to the best of my ability and if I'm unclear on how to carry out any duty, I always ask questions to ensure that the job gets carried out in a timely and efficient manner.

Overview

20
20
years of professional experience

Work History

Warehouse Associate

Palmetto State Armory
05.2022 - Current
  • Worked safely around moving machinery.
  • Consistently lifted materials weighing as much as 70lbs pounds.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Assisted in training new hires, sharing best practices and providing support for their integration into the team.
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.

Communicator for customer service

Infocision
10.2021 - 05.2022
  • Company Overview: Remote
  • Make inbound sale calls to customers for internet and mobile service
  • Remote
  • Advised executive leadership on communication strategies that aligned with business objectives while maintaining authenticity.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Investigated and resolved accounting, service and delivery concerns.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests for products, services, and company information.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Housekeeping Aide

Village At Sandhill
09.2020 - 10.2021
  • Cleaned floors with sweeping, dusting, damp or wet mopping and disinfecting.
  • Managed time effectively while prioritizing tasks based on urgency or importance, resulting in optimized productivity levels throughout each shift.
  • Assisted housekeeping department with cleaning activities such as sweeping, mopping, dusting and polishing.
  • Adhered strictly to company policies and guidelines concerning hygiene practices, upholding a high standard of cleanliness at all times.

Inbound

Target Distribution
09.2018 - 11.2020
  • Pull/check/pack items for shipping
  • Unloaded pallets and deliveries and organized products in warehouse.
  • Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
  • Facilitated smooth transitions between shifts with clear communication regarding completed tasks, outstanding responsibilities, or notable issues within the receiving department.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.

Shipping Trainer

Patterson Logistics
04.2014 - 09.2018
  • Contact customers regarding orders, dispatcher, entered orders into system for shipping, pull/pack orders
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Implemented gamification techniques in training sessions, boosting learner engagement and participation.
  • Engaged with subject matter experts to ensure training content accuracy and relevance.
  • Advanced organizational goals through strategic development of training initiatives aligned with company objectives.
  • Revolutionized safety training, significantly reducing workplace accidents.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Developed job-specific competencies and performance standards.

Full-Time Med Teach / Caregiver

Summer Landing
01.2011 - 04.2014
  • Care for/assist individuals with the activities of daily living
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted patients with self-administered medications.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.

Packer (seasonal)

Amazon
01.2013 - 12.2013
  • Picked orders off a cart, scanned into one order at a time, make sure each products is correct and count for, and pack each order correct into a box to be ship out .
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
  • Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
  • Contributed to customer satisfaction by securely packaging fragile items to prevent damage during shipment.
  • Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.

Full-Time Direct Service Employee

The Mentor Network
04.2007 - 01.2011
  • Care for/ assist individuals with mental disabilities (teaching responsibilities and aspects of everyday life, transport patients, housekeeping, distributing medicines, record vital signs and cooking
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.
  • Paid attention to detail while completing assignments.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Teaching Assistant

Gleam's Head Start (St. Andrews' location)
05.2007 - 04.2008
  • Assisted in teaching and supervising children in child development centers to ensure that the appropriate skills, knowledge and behaviors are learned
  • Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
  • Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.
  • Served as a mentor to new teaching assistants, providing guidance on effective strategies for classroom management and instruction.
  • Completed daily reports on attendance and disciplinary performance.
  • Assisted the lead teacher in developing comprehensive lesson plans tailored to individual student needs and abilities.
  • Assisted in organization of school events, enhancing school community and student experience.
  • Enhanced students' understanding of complex mathematical concepts with interactive teaching methods.
  • Led tutoring sessions for students requiring additional support, leading to noticeable improvements in their academic performance.
  • Facilitated small group discussions to enhance students' critical thinking and problem-solving skills.
  • Coordinated with parents and teachers to discuss student progress, fostering collaborative approach to education.
  • Handled class records for attendance, assignment grades and course participation scores.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.

Assembly

Perry Ellis
03.2007 - 05.2007
  • Packer, stocker, puller, inventory writer and light housekeeping
  • Improved product assembly efficiency by streamlining the electric assembly process and reducing production time.
  • Managed inventory of assembly materials, ensuring availability for seamless production flow.
  • Cross-trained on [Type] and [Type] equipment for [Type] product assembly work.
  • Enhanced production efficiency by implementing lean manufacturing techniques and optimizing assembly processes.
  • Streamlined manufacturing workflows with the development of efficient assembly techniques and process improvements.
  • Streamlined dish assembly with proper portioning and presentation, contributing to consistent quality.
  • Reduced production errors through meticulous quality control checks during the assembly process.
  • Reviewed finished equipment for accurate fit and assembly.
  • Enhanced assembly efficiency by optimizing technician workflows and implementing process improvements.
  • Enhanced Core Lacer production by streamlining assembly processes and optimizing equipment settings.

Assembly

Holopack International
12.2006 - 02.2007
  • Packer, checker and housekeeping (as needed)
  • Enhanced production efficiency by optimizing assembly line processes and equipment.
  • Implemented cost-effective assembly processes for high-volume production output.
  • Prepared materials for assembly work to keep workflows running smoothly.
  • Streamlined assembly line efficiency by implementing new workstation organization techniques.
  • Increased production rates by optimizing assembly line workflows and standardizing procedures.
  • Assisted in inventory management, ensuring adequate stock levels for uninterrupted assembly operations.
  • Facilitated cross-functional collaboration, working closely with engineers to refine assembly processes.
  • Introduced automation solutions that led to increased productivity rates on assembly lines.
  • Reduced assembly errors by consistently following detailed instructions and adhering to safety protocols.
  • Enhanced customer satisfaction with assembly of high-quality products.
  • Performed routine maintenance on assembly equipment, minimizing downtime and maximizing productivity.

Assembly

Belk Distribution Center
07.2006 - 12.2006
  • Stocker, packer, puller, inventory writer and light housekeeping
  • Interpreted written assembly drawings and work instructions to properly complete tasks.
  • Increased production efficiency with implementation of streamlined assembly processes.
  • Executed assembly line operation to remove parts from in-line machines.
  • Improved assembly line safety, conducting regular workshops on proper equipment handling.
  • Increased production efficiency by streamlining the drawer assembly process.

Fast Food

Sonic Drive-In
01.2005 - 01.2006
  • Cashier, bagger, food preparer, car hop & drive thru and housekeeping

Education

Diploma -

Fairfield Central High School
Winnsboro, SC
01.2006

Skills

  • Packaging and labeling
  • Attention to detail
  • Problem-solving
  • Team collaboration
  • Lifting and sorting
  • Labeling and boxing
  • Order picking
  • Shipping and receiving
  • Warehouse safety
  • Order picking and processing
  • Heavy lifting
  • Workplace cleanliness
  • Inventory counting
  • Wrapping and boxing
  • Pallet jacking
  • Product verification
  • Cycle counting
  • Basic math
  • Pallet building
  • Barcode scanning
  • Receiving and processing shipments

Certificationsskills

  • CPR and First Aid (American Red Cross)
  • CPI (Crisis Prevention Institute)
  • Health Care Provider

Timeline

Warehouse Associate

Palmetto State Armory
05.2022 - Current

Communicator for customer service

Infocision
10.2021 - 05.2022

Housekeeping Aide

Village At Sandhill
09.2020 - 10.2021

Inbound

Target Distribution
09.2018 - 11.2020

Shipping Trainer

Patterson Logistics
04.2014 - 09.2018

Packer (seasonal)

Amazon
01.2013 - 12.2013

Full-Time Med Teach / Caregiver

Summer Landing
01.2011 - 04.2014

Teaching Assistant

Gleam's Head Start (St. Andrews' location)
05.2007 - 04.2008

Full-Time Direct Service Employee

The Mentor Network
04.2007 - 01.2011

Assembly

Perry Ellis
03.2007 - 05.2007

Assembly

Holopack International
12.2006 - 02.2007

Assembly

Belk Distribution Center
07.2006 - 12.2006

Fast Food

Sonic Drive-In
01.2005 - 01.2006

Diploma -

Fairfield Central High School

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Marchetta Middleton